19 Best Live Chat Tools in 2018

Live Chat Tools provide a way to interact with your website visitors while they are on the site. Its a great way to increase your sales/conversion rates and to better understand problems and frustrations the customers are facing while using your website. If used correctly, live chat tools have the ability to increase conversion rate by giving customers instant access to a live support agent. Analyzo has listed the best Live Chat Tools that you can choose from based on your requirements. Click on Quick View to see plan features or compare plans across companies.


Best Live Chat Tools

LiveAgent
Price : From $9/Agent/Month

Live chat software extends your connectivity in real time. Customer Portal allows you minimize your costs and workload and support your customers even when offline. It supports multiple devices so that you can check your pending tickets and chats anywhere.

Velaro
Price : From $64.95/User/Month

Velaro is the largest independently owned live chat provider in the industry. For over a decade. the company has helped improve the performance of company websites, whether the goal is to increase leads, online transactions or improve customer service.
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Comm100
Price : From $29/Agent/Month

Comm100 Live Chat provides highly secure and reliable chat services to both large and small businesses. The advanced chat routing and reporting features enable businesses to manage live chatteam efficently and effictively.Customization is allowed and optimized for mobile devices.

Zoho SalesIQ
Price : Free - $129/month

Zoho's SalesIQ is a hassle free livechat software re-imagined for business growth. Start proactive online live chat with your website visitors and provide live customer support. Increase the ROI on your content, SEO, Adwords and email marketing efforts. Never miss an opportunity to interact with your prospects.

LiveChat
Price : From $19/user/month

LiveChat provides a top-of-the-line chat service that is typically found only in enterprise-level implementations. From an open and customizable application programming interface (API), which developers can use to bridge to other applications, to robust customization, which allows you to redesign chat window.
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SnapEngage
Price : From $99/month

SnapEngage is a live chat software for sales and support teams. Whether your goals are boosting sales or customer satisfaction, conversations with real humans are the key to happy customers. Guide a casual visitor into a sale or turn a frown upside down.

Clickdesk
Price : Free - $39.99/Agent/Month

ClickDesk is an easy to integrate online chat tool that supports Skype. The look and feel of the chat widget can be customized - You can choose between a classic chat bar at the bottom of the site or a chat button. ClickDesk also has an offline mode where when no agent is online, users can fill in their phone number/email ID to request a call back.
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Tidio Chat
Price : Free - $15/month

Live Chat, Messenger, Email - you have it all in one place with Tidio Chat. It takes seconds to communicate with your customers. You will never leave your customers without an answer again. No matter what way you communicate with your customers - it’s all automated.

Pure Chat
Price : Free - $99/month

Pure Chat is more than just a live chat software. The ability to see every person who is on your website right now helps you understand traffic patterns, identify promising leads and engage visitors in an unprecedented way.

Crisp
Price : Free - $95/team/month

Crips offers a simple way to communicate with users. Know what your clients want, adjust to their needs & problems. Answer questions from customers on what they buy. Chat with your readers and get feedback on content you write. See who’s on your website, see their identity and photos.

Kayako
Price : From $15/agent/month

Kayako offers three services: Case, Fusion and Engage. Case is focused on ticketing, Engage is Kayako’s live chat service and Fusion offers both.Kayako’s live chat software provides its users the ability to connect with their clients through either an Internet chat or VoIP.

tawk.to
Price : Free

tawk.to is a free messaging app that lets you monitor and chat with visitors on your website or from a free customizable page. It is jam packed with all the features you need to provide winning customer support - it is lightning fast, reliable and scalable.

Userlike
Price : Free - On Request

Userlike provides live chat for website and mobile support. Help your customers when it matters, where it matters. Your customers are mobile. Serve them through a mobile optimized chat window and its Messenger Channels — WhatsApp, Facebook Messenger and Telegram.
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Intercom
Price : From $38/month

Intercom makes communicating with your customers simple, personal, and fun for everyone. It is an innovative CRM application which let you interact with your customers/users either by email or live on your website when they are browsing it.

Freshchat
Price : Free - $49/agent/month

Freshchat's live chat solution integrates seamlessly with your helpdesk. It lets you make customers happy in real-time, build meaningful relationships and give them prompt, concise answers when they need them the most.

Olark
Price : Free-$17/Agent/Month

Olark provides a wide variety of template designs and color options for its live chat tool. You can also use custom templates and edit the CSS to modify the look and feel of the chat tool. It can be integrated with a number of CRM solutions like Assistly, Highrise, Salesforce, Webhooks and Zendesk.
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Smartsupp
Price : Free - $23.75/agent/month

Instantly answer your visitors questions with Smartsupp. You will receive a notification every time a visitor starts a chat conversation with you. Watch video recordings of any visitor on your website. You see his screen, mouse movement and clicks. Great for understanding the behavior of your customers.

Drift
Price : Free - Custom

Drift is a messaging app that makes it easy to interact with your website visitors and customers in real-time, from anywhere. You can use Drift inside your website or app and easily chat with your customers in real-time.

Zendesk Chat
Price : Free - Custom

Zendesk Chat (formerly known as Zopim) is a live chat support widget on your website that lets you chat with and sell directly to your online customers. Zopim works on nearly every browser, IM client and mobile phone. It is easy to install and move around on the site, which makes it very useful.
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Click Here To See Top Comparisons & Alternatives for Live Chat Tools

FAQ's for Live Chat Tools

Which is the best live chat tool?

There are dozens of live chat tools available in the market and choosing which the ideal one for your business is can be tricky. That’s why, Analyzo has done a lot of research and listed the best live chat tools for you to choose from based on your requirements. Some of the most popular live chat tools are LiveChat, Velaro, Comm100 and BoldChat.

Are there any free live chat tools?

There exist many live chat solutions that can be used without spending a single penny. However, free live chat tools come with limitations such as - inability to remove branding, 24x7 customer service, scalability options and decent uptime. Some of the most popular free live chat tools are tawk.to, Crisp, Kayako and Userlike.

How can live chat tools increase conversion rates?

If used correctly, live chat apps have the ability to increase conversion rates by giving customers instant access to a live support agent right while they’re on your site. Here’s how live chat can help you convert better:
Powerful Analytics: The best live chat software provide intelligent analytics which can be leveraged to learn which pages customers are visiting, how long they’re staying on that page, and how they got there. While normal analytics tools can do this as well, live chat tools allow support agents to initiate a live chat session at the right time.
Increasing Average Order Value: If used strategically, live chat tools can also be used to up-sell a likely conversion, or, if the customer is hesitant to move ahead, down-sell with a “lite” option.
Smarter Page Tracking: Live chat tools help your business differentiate itself from its competitors by giving customers a way to have all their questions answered before they place an order. Depending on which page the user has visited and how long they’ve been on that page, your customer support agents can initiate a chat to determine if the user has a question.

How secure are live chat tools?

Live chat tools ensure that your data remains safe when you use them by providing top-of-the-line encryption (usually 256bit SSL protocol). Whether it’s the agent logging in or a visitor starting a chat, live chat solutions make sure that the exchanged data is always secure.

What are live chat software?

Live chat software are tools that allow businesses to communicate with their website visitors in real time via chat windows in their browser while they are on a particular website. These chat windows can be utilized by support agents to provide support to users who have questions regarding products. Customer service representatives can either prompt user interaction with pop-up chat boxes or wait for visitors to proactively reach out with questions.
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