10 Best IT Service Management Tools in 2021

IT Service Management can be described as a strategic approach for designing, managing, delivering and improving the way information technology (IT) is used within an organisation. The goal of IT Service Management tools is to ensure that the right people, processes and technology are in place so that the organisation can meet its business goals. Analyzo has listed the best IT Service Management tools that you can choose from based on your requirements. Click on Quick View to see plan features or compare plans across companies.

Best IT Service Management Tools

Price : On Request

With a full suite of features ranging from a modern IT self-service portal to intuitive reporting and dashboards, Cherwell Service Management software enables your service desk team to streamline and automate IT service delivery and create an extraordinary customer experience.

ServiceDesk Plus
Price : On Request

ServiceDesk Plus by ManageEngine is a game changer in turning IT teams from daily fire-fighting to delivering awesome customer service. It provides great visibility and central control in dealing with IT issues to ensure that businesses suffer no downtime.

JIRA Service Desk
Price : $10/month - $20/agent/month

JIRA Service Desk is an efficient and simple-to-use service management tool. Nail your Service Level Agreements, every time. Get the important things done first. Configure, click and get going in minutes. Atlassian Confluence integrates with JIRA Service Desk.

Price : From $29/agent/month (billed yearly)

Samanage offers a service desk solution used by IT and any other internal service provider that dramatically improves visibility, efficiency, and success.

Price : From $29/agent/month

Freshservice is a cloud-based IT Help Desk and service management solution that's easy to set up and use, to transform employee experience across the organization. Automate tasks, provide support for issues raised via email, self-service portal, phone, chat, or in person.

Price : $69/technician/month

Simple to deploy and simple to use, GoToAssist Service Desk makes it easy to implement ITIL best practices. Quickly log, track and route issues. You can also assign tasks on each record with due dates for your technicians.

Price : On Request

Take control of difficult legacy processes and tools with ServiceNow. Your new service desk is up and running fast with built-in ITIL best practices and guided setup. An easy-to-use service portal makes it painless for end users to submit and track requests without making a call.

Spiceworks Help Desk Software
Price : Free

Spiceworks Online Help Desk Software is a cloud based solution that empowers businesses to provide support to their customers faster than before with the help of a fully functional IT help desk. Best thing about Spiceworks Online Help Desk Software is that it can be used absolutely free of cost.

BMC Remedy
Price : On Request

Remedy by BMC is a complete service management suite that helps you work faster and smarter. It is a cloud based solution that gives businesses the means to provide excellent service management.

Price : On Request

SysAid is a powerful Service Desk and Help Desk Software system which consists of all the necessary IT tools that are needed to create a great support experience for the customer.

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