8 Best Incident Management Platforms in 2021

Incident management tools are used for tracking and managing defects without affecting the workflow of the application, much like bug tracking tools. The essential difference between the two being - defects may not necessarily be bugs, they could also be anomalies. Incident management tools create an organized log of all the incidents that have occurred, so that teams can communicate and follow-through on them. Incident management helps reduce costs and ensures transparency and satisfaction. Analyzo has listed the best Incident Management Platforms for you to choose from based on your requirements.

Best Incident Management Platforms

Price : Starting from $9/month

OpsGenie is an incident management solution designed specifically for developers. OpsGenie sends alerts with all the supporting information to the right people, enabling them to monitor the incident and take appropriate actions rapidly.

Price : Starting from $10/month

PagerDuty is an enterprise-grade incident management platform that helps you orchestrate the ideal response to create better customer, employee, and business value. PagerDuty combines data science, benchmarking, and expert services to measure and improve digital operations.

Price : Free - $99/month (billed yearly)

Modernize IT and other business functions with Freshservice's easy-to-use, simple-to-configure IT service desk solution in the cloud. Freshservice provides everything you need for IT support in a single, easy-to-use, intuitive platform.

Price : Starting from $29/agent/month (billed yearly)

Samanage is an incident managment platform that supports the entire lifecycle – from incident, problem, change, and release management – to help you streamline service management processes. Samanage's ultimate goal is to prevent the interruption of business processes or other IT services.

Price : $10/month - Custom

VictorOps is an incident management solution built purposely for developers, providing fast forensics for rapid implementation. VictorOps empowers developers to work together, solve problems faster, and continuously improve in high-paced deployment environments.

Price : Pay-As-You-Go

Ninja has been designed with one task in mind - to give your business a firm grasp on its internal infrastructure so you can fix issues quickly and easily. Ninja's ultimate goal is to make your job easier than ever by consolidating products you already love to use with remote monitoring and management.

Price : $16/user/month - $59/user/month

A fully connected world produces overwhelming volumes of data at extremely fast speeds. Your machines need your attention with insights that can help you resolve issues proactively. Use xMatters' intelligent communications to deliver these insights to the people who can turn them into meaningful action.

Jira Service Desk
Price : $10/agent/month - $20/agent/month

Jira Service Desk is a fully featured service desk offering self-service, automation, SLAs, and CSAT reporting. Jira Service Desk provides ITIL-certified templates for incident, problem, and change management that you can use to reduce downtime and save costs.

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FAQ's for Incident Management Platforms

What is Incident Management?

Incident Management can be described as the practice of returning a web-service to its normal, functioning state, after an incident has occurred. Incident Management Tools are used by businesses to ensure maximum uptime of a web application. Incidents are nothing but anomalies that affect the functioning of a website. Incident Management may not necessarily find a permanent fix should an incident occur. It usually focuses on finding a temporary workaround to get the web service going while a permanent fix is found.

Why is Incident Management important?

Incidents are unplanned interruptions that cause a web service to stop functioning. Incidents are different from problems. Problems are found via a series of incidents following a similar pattern. Whereas, Incidents are completely random events and Incident Management is concerned with returning services back to normal and not with finding the root cause of the problem. That is a part of problem management. Incident Management provides a temporary fix and restores the service back to normal while a permanent fix is found. This ensures consistency and reduced  can arise out of nowhere. Incident Management is concerned with bringing the web downtime.

What are the features to look out for in an Incident Management Platform?

Mobile Apps: Since huge number of traffic comes from mobile devices, it is important that the service runs without any problem on them.
Priorities: Incidents that do not affect the working of an application in a major manner are not of high priority and can be fixed later on.
Data Retention: Logs provide valuable information, such as, when an incident occurred, when it was fixed, and so on.

Which is the best Incident Management Platform?

There are dozens of Incident Management Platforms available in the market and Analyzo has listed the best of them for you to choose from based on your requirements and needs. Some of the most popular ones are OpsGenie, NinjaRMM and VictorOps.

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