Incident management tools are used for tracking and managing defects without affecting the workflow of the application, much like bug tracking tools. The essential difference between the two being - defects may not necessarily be bugs, they could also be anomalies. Incident management tools create an organized log of all the incidents that have occurred, so that teams can communicate and follow-through on them. Incident management helps reduce costs and ensures transparency and satisfaction. Analyzo has listed the best Incident Management Platforms for you to choose from based on your requirements.