FAQ's for Email Tracking Tools
What all information can I gather using an email tracking software?
Tracking Software give you valuable insights regarding the emails you send -
who opened it, the time at which it was opened, which device it was opened on, if someone
clicked on the link or not, and if the attachments were viewed or not.
How do email tracking tools work?
Email tracking tools are able to track email opens by
embedding a one pixel invisible image into the message once it is sent. When
your recipient views the email and the images load, you are sent a notification
that the email has been opened.
However, tracking can sometimes be deactivated if the
recipient’s email client doesn’t allow the tracking pixel to load. For
instance, if the recipient formats their email in plain text, if their
corporate filter strips away all images for incoming emails, or if their email
client doesn’t automatically download images. This doesn’t happen often, but
can happen from time to time.
Do email tracking tools work with all email clients?
While almost all email tracking tools, if not all, are
designed to work with Gmail and Outlook, however, other email clients like Yahoo
Mail, RainKing, Salesforce may also be supported by some email tracking tools.
Additionally (depends on the email tracking tool you are using), you may also
track emails sent from iOS, Android, Mac Mail, and other clients.
How accurate are email tracking tools?
Email tracking is highly accurate and provides you with
valuable insight into your email interactions with contacts, networks,
customers, or prospects. You can utilize this insight to strengthen your
outreach by catering to specific relationships in a more efficient manner.
Can I find out if a user clicks on a link in my email?
Yes, email tracking tools notify you whenever someone clicks
on a link you’ve included in your email. However, this feature is usually
limited to paid plans.
Can I find out if a user opens my email?
Email tracking tools not only let you know if someone has
opened your email, they also tell you who has opened your email, from where,
and from which device.
What actions can email tracking tools track?
There was a time when you sent an email, in earlier days that
was it. You had no way of finding out whether your email was received or not,
whether your links were clicked on or not, and whether your attachments were opened
Email tracking gives you the power to build and maintain
relationships in this exceedingly crowded and competitive inbox environment. It
notifies you when an email you’ve sent has been opened, its attachments viewed,
and its links clicked on. Unlike read receipts, email tracking software work in
the background without interrupting your workflow.