20 Best Customer Relationship Management Software in 2021

Customer Relationship Management (CRM) is a system for managing a company’s interactions with current and future customers. It involves using tools to organize, automate, and synchronize sales, marketing, customer service, and support. CRM software help your business provide your customers the same experience with your brand, regardless of where the interaction takes place—on social media, online, in-store, on your mobile app, on your website, or through the call center. Customer management is one of the top priorities of any business as it is the most important factor controlling the profitability of all businesses ranging from small companies to giant multi-nationals. It is an all-in-one tool for sales and marketing, managing contacts and processes, business intelligence and superlative customer services. Analyzo has listed the best CRM software that you can choose from based on your requirements. Click on Quick View to see plan features or compare plans across companies.

Best CRM Software

Price : On Request

Whatever the size of your business, Sage can help meet your sales, marketing and service needs. Keeping on top of performance is key to running a successful sales team. With the right sales metrics at your fingertips, you can easily identify problems and take action.
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Price : From $25/user/month (billed annually)

Salesforce's CRM solution offers a full range of features and functionality, at a cost that is scalable to fit any business. To grow revenue, you need more than a simple customer relationship management application—you need Salesforce.

Price : $40/user/month(billed annually) - $150/user/month(billed annually)

SugarCRM is the cure for overblown, oversold CRM. With Sugar you get a simple user interface, industry-leading customer experience, and an intuitive customization platform. It provides an easy-to-use CRM interface focused on features that matter and nothing more.
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Zoho CRM
Price : Free - $45/user/month

Reach out to prospects at the right moment, engage them across every channel, and close more deals the smarter way with Zoho's CRM software. It is an ideal CRM offers you a solution to simplify your processes from day one.
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Price : Free - $99/user/month (billed yearly)

Insightly is a Web Based CRM system for small businesses. Manage leads, contacts, organizations, partners, vendors and suppliers. See everything from background, email history, events, projects or opportunities.

HubSpot CRM
Price : Free

HubSpot CRM makes it easy to organize, track, and grow your pipeline. Get deeper insights on every lead, monitor deals, and stay organized with ease. HubSpot CRM automates the tasks salespeople hate and takes minutes to learn – not months. That means doing more deals and less data entry.
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Oracle CRM
Price : On Request

Oracle CX Cloud Suite helps companies leverage the customer experience to differentiate, innovate, and improve business results. It is one of the most complete, integrated, and extensible customer experience solution available in the market.

Agile CRM
Price : Free - $79.99/user/month

AgileCRM comes with a complete marketing automation, telephony, helpdesk, web engagement, social media integration, email campaigns and mobile marketing solution for your business. Automate your sales, marketing, and service in one platform. Avoid data leaks and enable consistent messaging.

Price : Free - $79/agent/month (billed annually)

Freshsales offers a set of tools that include integrated email & phone, user behaviour tracking, lead scoring and more, all in one hassle-free CRM package. Make more calls, send targeted emails, and get in touch with your prospects, in just a click.
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Price : $14/user/month - $95/user/month

Salesboom is a cloud-based CRM Software system solution for a broad range of sales and marketing applications that requires basic CRM tools and pipeline management. It provides essential insights into cross selling & upselling opportunities.
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NetSuite CRM
Price : On Request

NetSuite’s Customer Relationship Management (CRM) software is a cloud-based solution that delivers a real-time, 360-degree view of your customers. NetSuite CRM provides a seamless flow of information across the entire customer lifecycle.

Microsoft Dynamics CRM
Price : From $115/user/month

Break down the silos between your business processes and applications with Microsoft Dynamics 365—intelligent cloud applications that connect data across sources, drive intelligent decisions and outcomes, and transform your processes from end to end.

Price : $12/user/month - $25/user/month

Nimble provides an intelligent relationship platform that updates itself with relevant prospect and customer information from dozens of data sources. Have everything about team customer engagement at your fingertips.

Price : $29/user/month - $59/user/month

Pipeline Deals provides a platform that helps you to grow your business, close more deals faster, and increase revenue. It helps you engage with the right person at the right time. It helps you save time by allowing you to view, update, and take action with your leads and deals, at one place.

Base CRM
Price : From $45/user/month (billed yearly)

Base is an all-in-one sales platform. It enhances your sales team’s processes, productivity and pipeline visibility. Base's intuitive user interface removes the friction from deal updates so reps and management are always able to access, analyze and collaborate on up-to-date and relevant deal data.

Price : $42/user/month

Vtiger's CRM solution is integrated across the customer journey, enabling marketing, sales, and support to help you make more holistic decisions. Make more insightful sales decisions with a 360-degree historical view of every contact. Increase sales wins with detailed sales deals, and automatic notifications.

Price : Starting from $25/user/month (billed annually)

LeadSquared is a cloud based complete marketing and sales automation software that allows your organization to automate the marketing. It focuses more towards making the system work efficiently and also helps your organization to reach the needs using the least possible manual efforts.

Price : $15/user/month - $59/user/month

Pipedrive is a sales management tools that gets your sales organised. Because you cannot control outcomes, only your activities, Pipedrive helps you plan your actions so that no deal falls through the cracks.

Price : $22/user/month - On Request

Nutshell is the CRM your sales team will actually use. While Nutshell offers all the standard CRM features (and more), it means nothing if your team doesn’t use it. That’s why it goes beyond features, delivering the tools, tips, and support sales reps need to win more deals.

Price : Free - $19.99/user/month

Cloze is a step forward. Beyond the old address book that, even as an app, is just a collection of names and numbers. Beyond empty boxes like CRM that view people only as transactions that can be "won" or "lost". Cloze was founded to unlock your "relationship gold".

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FAQ's for CRM Software

Why do sales teams need CRM?

Safe Storage Space: CRMs help businesses safely and centrally store their contacts, sales opportunities, schedules plans and activities in one place, ensuring you have uninterrupted access to the database from multiple locations.
Time Management: CRMs help sales people optimize their daily schedules and prioritize tasks to make sure customers are not ignored and key prospects are contacted on time.
Activity Reports: A CRM helps sales teams to easily prepare their weekly or monthly reports for management. This process is automated and transparent.
Targeting: By using CRM, sales teams can segment data and identify valuable opportunities via criteria based selections.
Stay Up-To-Date: CRMs offer document templates, email integration and shared calendars, uniting all team members and keeping everyone up-to-date.
Close Sales: Since CRMs track all communication with the customers, it helps sales teams to know exactly when customers need to be contacted.

What is CRM?

CRM or Customer Relationship Management is a system which aims at improving the relationship with existing customers, finding new prospective customers, and winning back former customers. This system can be brought into effect with software which helps in collecting, organizing, and managing the customer information. Implementing a CRM strategy can be advantageous to both small-scale and large-scale business ventures.

What are the common features of a CRM software?

Improved Information Flow: CRMs allow you to store a vast list of customers and any important information regarding them, and access this information in a convenient manner. This results in less wasted time and helps you provide your customers with the kind of positive experience that really pays off.
Enhanced Communication: CRMs make it possible for any employee to provide the same high quality of service, by having access to the same customer data. It makes detailed customer information available to anybody who needs it.
Improved Customer Service: With CRM, as soon as a customer contacts your company, your representatives are able to retrieve all available activity concerning past purchases, preferences, and anything else that might assist them in finding a solution.
Automate Tasks: CRM systems are designed to take the burden of many of the everyday tasks from off the shoulders of your employees, by the wonders of automation. This means that your representatives will be able to focus more of their efforts towards closing leads and resolving customer pain points.
Multiple Teams: With CRM, sales, marketing, and customer service teams can share valuable information about clients to continue to funnel them down the pipeline to get the desired result of closing a sale.
Improved Reporting: CRM systems store information in one place which leads to improved analyzing of the data as a whole. They easily integrate with different tools or plugins, thus giving you the ability to generate automatic reports to maximize your time.

What are the benefits of using a CRM system?

Efficiency: CRM systems can replace manual processes that create significant organizational inefficiencies. Not only that, they can also integrate with other systems, such as marketing automation tools to help companies interact with customers in ways that they wouldn’t have the resources to otherwise.
Collaboration: CRM systems enable employees in multiple departments to more effectively manage their customer relationships and to see the big picture at any time.
Data: CRM platforms usually offer a variety of in-house and third-party tools that enable companies to understand their CRM data and learn things about their customers that wouldn’t be possible otherwise.
Increased Accountability: CRM systems add a layer of accountability to the CRM process. They help employees across departments understand their responsibilities to customers throughout the customer lifecycle. When these responsibilities aren’t met, it is easy to identify what went wrong, where it went wrong, who fell short and how to make sure it doesn’t happen again
Improved Customer Experience: The biggest benefit of using CRM systems is that their use leads to a better overall customer experience. They help accurately and easily segment customers, identify their needs, and accurately track the status of a company’s relationship with them which allows companies to interact with them meaningfully at the right times, thus resulting in faster sales and higher customer retention and satisfaction.
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