6 Best Chatbot Platforms in 2021

Chatbot Platforms are tools that are powered by rules and sometimes artificial intelligence that you interact with via a chat interface. They are used by a wide variety of businesses to provide a time-saving and interactive experience to their users. They are a great way to communicate with people in an era where messenger apps are being used more than social networks. Analyzo has listed the best Chatbot Platforms that you can choose from based on your requirements. Click on Quick View to see plan features or Compare plans across companies.

Best Chatbot Platforms

Price : Free

Chatfuel allows you to build Facebook bots in a few easy steps without having knowledge about coding. Whether you are a big publisher or a small business, Chatfuel can make your audience's chatbot experience rich and frictionless.

Price : Free - $499/month

Meya.ai provides a great way to build and host powerful bots in an easy and simple to use frameworkwhich saves time and makes it efficient. It supports all the major integrations such as GitHub, Webhooks, and Messenger etc. It connects with major analytics platforms.

Price : Free - On Request

Api.ai provides a conversational experience platform to users enabling developers to design and integrate natural language integrations into their solutions in a matter of minutes. It provides a complete solution that includes voice recognition, text-to-speech, and natural language understanding etc.

Price : Free - $19/month

FlowXO offers a powerful yet intuitive and easy to use platform that allows for building bots without doing coding, hosting them so that they work seamlessly across all platforms, and managing and scaling them. It supports over 90 integrations and more are being added regularly.

Price : Free

The Pandorabots Playground is a free, integrated development environment for building chatbots loaded with features and tools. Learn the basics of chatbot development in minutes, or hone your skills with our Tutorial. View and download conversation logs to use during bot development.

Price : Free

BotEngine allows you to create a chatbot for any service. BotEngine is the answer to how communication between brands and customers has changed. Filtering the typical issues, employees can be focused on these ones, which really need their interaction, bringing more personal experience to people who really need it.

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FAQ's for Chatbot Platforms

What are the different types of chatbots?

Scripted Chatbots: Conversations with this type of chatbot can only follow predetermined paths. At each step in the conversation the user will need to pick from explicit options to determine the next step in the conversation.
Intelligent Chatbots: Artificial intelligence allows chatbots to be more flexible in terms of the user input they can accept. They can accept free form input in the form of text or voice statements. AI also allows them to improve the more that they are used.
Application Chatbots: Both scripted and intelligent chatbots can have graphical user interfaces. Application bots are therefore not a separate category of bots per say. The fact that the bots can be interacted with using a graphical user interface is an important concept for chatbot developers.

How accurate are chatbots?

Chatbots are getting more and more accurate every day. The accuracy usually depends on how the bot has been set up and what the use case is. If the use case is very specific, the bots are usually very accurate, however if the use case is generic, the accuracy of the bot can be a concern. For example, if a bot knows where to get the weather information from, any user who ask about the weather will get an accurate response, however if the user asks it about the status of a flight, and the bot has not been trained to check this using an API, then it will not be able to give an accurate response.

How do chatbots work?

Broadly, there are two types of chatbots - one that functions based on a set of rules, and the other which is more advanced and uses artificial intelligence and machine learning.
The ones that are based on rules are a little rigid and require everything to be set up manually in the backend, i.e possible questions the user might have and how to react to them. This bot can be programmed thru an interface.
The ones based on artificial intelligence and machine learning are a little smarter, they learn based on the rules that are set and then gets smarter over time. These chatbots usually need to be trained, i.e you can tell them what a good answer is and what a bad answer is, based on the feedback they learn and then act accordingly in the future.

Why chatbots are important?

More and more people are using messenger apps these days – which has driven more companies and applications to respond to users via a chat messenger. However the problem is that this requires someone to be bind the computer answering every question a user has. Most users have very similar questions and a Chatbot if set up properly can answer most user questions quite well. This way a visitors are happy as they get instant response to any query they might have i.e the chatbot has to be programmed to have the answer to the specific queries. This helps with conversions and helps websites and businesses provide a better experience.

What is a chatbot?

A chatbot is AI Powered chat interface which can be shown on a website or app to help answer any questions that website visitors might have. Webmasters can set rules that enable the chatbot to react or respond to users differently, this can be based on geography, pages visited on a site or actions completed on a website. Using AI chatbots can help increase the conversion rates of transactions on your website. You can set up a flowchart with responses, and the Chatbot will understand what the user types and follow the provided flowchart.
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