Desk.com, previously known as Assistly, is a cloud-based helpdesk software for interacting with customers and solving customer issues provided by Salesforce. Its features include Multi-channel capabilities for handling customer requests through portal/knowledgebase, chat, email, Twitter and callback. Case management feature includes case filters & business rules, escalation, collaboration, labels and custom fields. Additional features include satisfaction scores, business insights and performance monitoring for analytics support. It has integrations of over 45 applications ranging agent efficiency to social media support tools. It provides with efficient self-service sites, knowledgebase and premium Salesforce integration. It also provides with mobile apps for iOS and Android along with templates to create mobile-optimized support center.
TeamSupport is help desk software built for B2B (business to business) support. It helps improve efficiency, reduce support costs and increase customer satisfaction through collaboration, ticket automation, and visual support tools that help clarify and streamline communication.Help Desk Software TeamSupport
TeamSupport's target customers are software and technology companies who provide external customer support to businesses (B2B). The software is designed for B2B support and includes unique functionality designed for that space,Help Desk Software TeamSupport
Help desk software facilitates the smooth delivery of customer service at various stages from the front desk, which answers FAQs or common issues, to supervisory and management levels until a complex problem is resolved. DuringHelp Desk Software
There are a number of services which have free plans with restricted features. If you run a small firm and have less number of customers coming to your website, you can opt for any free plans offered by Freshdesk, Zoho, andHelp Desk Software
Freshdesk in my opinion seems to have the best ticket management system. More customer conversations die unanswered in a support representatives mailbox than in all other places combined. Email is a great place to pass acrossHelp Desk Software