With Uservoice, rapidly identify product pain points to quickly resolve customer issues.
When you’re selecting your first customer support tool you want something familiar and simple - UserVoice’s look and feel is intuitive from the first login. Identify users by email addresses rather than long ID numbers and avoid a complex, impersonal ticketing system. Don’t sweat the small stuff - tackle common issues quickly and efficiently with easy-to-execute email templates.
Feature content from your support team, whether it’s an FAQ or a “Getting Started” section for onboarding. Uservoice's Knowledge Base actively helps you reduce tickets by serving up relevant content. Instant Answers™ helps customers find exactly what they are looking for and is proven to reduce ticket volume.
TeamSupport is help desk software built for B2B (business to business) support. It helps improve efficiency, reduce support costs and increase customer satisfaction through collaboration, ticket automation, and visual support tools that help clarify and streamline communication.Help Desk Software TeamSupport
TeamSupport's target customers are software and technology companies who provide external customer support to businesses (B2B). The software is designed for B2B support and includes unique functionality designed for that space,Help Desk Software TeamSupport
Help desk software facilitates the smooth delivery of customer service at various stages from the front desk, which answers FAQs or common issues, to supervisory and management levels until a complex problem is resolved. DuringHelp Desk Software
There are a number of services which have free plans with restricted features. If you run a small firm and have less number of customers coming to your website, you can opt for any free plans offered by Freshdesk, Zoho, andHelp Desk Software
Freshdesk in my opinion seems to have the best ticket management system. More customer conversations die unanswered in a support representatives mailbox than in all other places combined. Email is a great place to pass acrossHelp Desk Software