HappyFox is a practical help desk and customer support software solution. Reduce chaos and bring order to your support process with a robust support ticket system, self-service knowledge base and community forums.
Convert email, phone, chat and web requests into tickets and keep them organized. Point your support email address into HappyFox’s support ticket system to have all incoming e-mails converted to actionable tickets. HappyFox provides support for social media by converting private messages from your Facebook page into tickets within your help desk system. Speak with your customers right from your system! The best part? All calls, transcripts and recordings will take the form of a newly created ticket within HappyFox. Tickets are created for every chat conversation on your website, seamlessly. Easily add chat widget to your support center. Integrate with HappyFox Chat or other supported third party services. When customers are seeking your help through the support forms embedded on your website pages, it is time you have this information in your support ticket software as tickets under predefined categories.
HappyFox is a multi-brand help desk system that gives you the freedom to have personalized support centers for all of your brands, managed from one central help desk. Create a customized knowledge base and customer portal replete with your brand names, logos, fonts and information; allowing your customers to connect with the brand they are searching and gather solutions without any hassle. Cater to customers across the globe by offering a multilingual knowledge base. Upload articles in various languages and allow customers to switch between languages with a click of a button.
TeamSupport is help desk software built for B2B (business to business) support. It helps improve efficiency, reduce support costs and increase customer satisfaction through collaboration, ticket automation, and visual support tools that help clarify and streamline communication.Help Desk Software TeamSupport
TeamSupport's target customers are software and technology companies who provide external customer support to businesses (B2B). The software is designed for B2B support and includes unique functionality designed for that space,Help Desk Software TeamSupport
Help desk software facilitates the smooth delivery of customer service at various stages from the front desk, which answers FAQs or common issues, to supervisory and management levels until a complex problem is resolved. DuringHelp Desk Software
There are a number of services which have free plans with restricted features. If you run a small firm and have less number of customers coming to your website, you can opt for any free plans offered by Freshdesk, Zoho, andHelp Desk Software
Freshdesk in my opinion seems to have the best ticket management system. More customer conversations die unanswered in a support representatives mailbox than in all other places combined. Email is a great place to pass acrossHelp Desk Software