Freshdesk Inc. is a cloud-based software provider with its flagship helpdesk software that brings together multiple communication channels like email, phone, and social networks, and makes it easier for businesses to communicate with customers. The application’s monitoring of social networks Facebook and Twitter for keywords allows businesses to gauge public perception of their brand and track industry trends. Freshdesk has integrated game elements like quests and trophies in a bid to increase motivation among support agents. Its Dispatcher automatically routes tickets to the appropriate support agents, while Supervisor continuously scans open tickets and then escalates them to managers if they are not addressed within defined Service Level Agreements. Freshdesk has integrated their application with 30+ third party service providers like SugarCRM, Salesforce, Dropbox and more. It also has native apps for iOS and Android.
TeamSupport is help desk software built for B2B (business to business) support. It helps improve efficiency, reduce support costs and increase customer satisfaction through collaboration, ticket automation, and visual support tools that help clarify and streamline communication.Help Desk Software TeamSupport
TeamSupport's target customers are software and technology companies who provide external customer support to businesses (B2B). The software is designed for B2B support and includes unique functionality designed for that space,Help Desk Software TeamSupport
Help desk software facilitates the smooth delivery of customer service at various stages from the front desk, which answers FAQs or common issues, to supervisory and management levels until a complex problem is resolved. DuringHelp Desk Software
There are a number of services which have free plans with restricted features. If you run a small firm and have less number of customers coming to your website, you can opt for any free plans offered by Freshdesk, Zoho, andHelp Desk Software
Freshdesk in my opinion seems to have the best ticket management system. More customer conversations die unanswered in a support representatives mailbox than in all other places combined. Email is a great place to pass acrossHelp Desk Software