Freshdesk

Freshdesk by Freshworks
Price: Free - $99/agent/month

Freshdesk Inc. is a cloud-based software provider with its flagship helpdesk software that brings together multiple communication channels like email, phone, and social networks, and makes it easier for businesses to communicate with customers. The application’s monitoring of social networks Facebook and Twitter for keywords allows businesses to gauge public perception of their brand and track industry trends. Freshdesk has integrated game elements like quests and trophies in a bid to increase motivation among support agents. Its Dispatcher automatically routes tickets to the appropriate support agents, while Supervisor continuously scans open tickets and then escalates them to managers if they are not addressed within defined Service Level Agreements. Freshdesk has integrated their application with 30+ third party service providers like SugarCRM, Salesforce, Dropbox and more. It also has native apps for iOS and Android.

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Questions
What is TeamSupport and how can it help your business?

TeamSupport is help desk software built for B2B (business to business) support. It helps improve efficiency, reduce support costs and increase customer satisfaction through collaboration, ticket automation, and visual support tools that help clarify and streamline communication.

Help Desk Software TeamSupport
Who are the target customers of TeamSupport and why should they use it?

TeamSupport's target customers are software and technology companies who provide external customer support to businesses (B2B). The software is designed for B2B support and includes unique functionality designed for that space,

Help Desk Software TeamSupport
Which are the best Helpdesk software for a startup?

Help desk software facilitates the smooth delivery of customer service at various stages from the front desk, which answers FAQs or common issues, to supervisory and management levels until a complex problem is resolved. During

Help Desk Software
Are there any free helpdesk software?

There are a number of services which have free plans with restricted features. If you run a small firm and have less number of customers coming to your website, you can opt for any free plans offered by Freshdesk, Zoho, and

Help Desk Software
Which helpdesk tool has the best ticket management system?

Freshdesk in my opinion seems to have the best ticket management system. More customer conversations die unanswered in a support representatives mailbox than in all other places combined. Email is a great place to pass across

Help Desk Software
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Plan

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  • Freshworks

Pricing

  • Free
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Agent Licenses


Ticket Management

Private Notes


Collision Detection


Canned Responses


Tags


Time Tracking


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Contact Groups


Merge Tickets


Split Tickets


Additional Features

Reporting


Multi Language Support


Remove Branding


Security

Single Sign On


IP Whitelisting


SSL Encryption


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Email


Twitter


Facebook


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