8x8 Inc. is the provider of secure and reliable cloud-based unified communications and virtual contact center solutions to more than 40,000 businesses and government agencies operating in over 40 countries across six continents. It provides with very useful integrations with NetSuite, Salesforce, Zendesk, 8x8 CRM, Hosted Microsoft Dynamics and Zoho. It allows you to duplicate your operations with fast and easy failover and this is available as a companion service to 8x8 Virtual Contact Center or a backup service for your premises-based call center solution. Its virtual contact center supports IVR, Skills-based Routing, Virtual Queue, Audio Production Store and Direct Agent Routing.
To ensure the highest level of voice quality, it is recommended that you use an additional 80-100 kbps of bandwidth per active phone over your current data consumption. You can find more information regarding your VirtualPBX readiness here.V.P.S. (U.S.A) VirtualPBX