Jira Service Desk

Jira Service Desk by Jira
Price: $10/agent/month - $20/agent/month

Jira Service Desk is a fully featured service desk offering self-service, automation, SLAs, and CSAT reporting. Jira Service Desk provides ITIL-certified templates for incident, problem, and change management that you can use to reduce downtime and save costs. Your teams can create change requests without complex approvals, leverage chat for real-time response, and link incidents to problems in one click.

Key features:

  • With machine learning, your employees can always find their answers in your customized portal, no matter how they ask for them. 
  • Speed up your day and automate all the things  – ticket routing, severity 1 notifications, and more.
  • Rally the right experts, swarm on a problem, or just high-five your team. Agile ITSM software built for working better together.
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Questions

Plan

Companies

  • Jira
  • Jira

Pricing

  • $10/agent/month
  • $20/agent/month

Free Trial


Unlimited Notifications


Features

Mobile Apps


Custom SLA


Unlimited Data Retention


Additional Features

  • Up to 3 agents
  • 4-15 agents

On Call Scheduling


Single Sign On


Unlimited API Requests


Custom Actions


Priorities


Custom Permissions


Live Call Routing


Teams


Support

Email


Phone


Chat


Dedicated Customer Success Manager




Video

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