Samanage is an incident managment platform that supports the entire lifecycle – from incident, problem, change, and release management – to help you streamline service management processes. Samanage's ultimate goal is to prevent the interruption of business processes or other IT services.
- With custom SLAs, you get the opportunity to detail to your organization when, how, and why an incident is being escalated.
- Pull custom reports to support the problems, changes, or releases you plan to implement, giving your organization greater visibility into potential outcomes as incidents escalate.
- With a tab for each step in the ITIL process, the Samanage Service Desk gives you the visibility and the connections required to ensure service success.