Samanage

Samanage by Samanage
Price: Starting from $29/agent/month (billed yearly)

Samanage is an incident managment platform that supports the entire lifecycle – from incident, problem, change, and release management – to help you streamline service management processes. Samanage's ultimate goal is to prevent the interruption of business processes or other IT services.

Key features:

  • With custom SLAs, you get the opportunity to detail to your organization when, how, and why an incident is being escalated.
  • Pull custom reports to support the problems, changes, or releases you plan to implement, giving your organization greater visibility into potential outcomes as incidents escalate.
  • With a tab for each step in the ITIL process, the Samanage Service Desk gives you the visibility and the connections required to ensure service success.
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Questions

Plan

Companies

  • Samanage
  • Samanage
  • Samanage

Pricing

  • $29/agent/month (billed yearly)
  • $59/agent/month (billed yearly)
  • $79/agent/month (billed yearly)

Free Trial


Unlimited Notifications


Features

Mobile Apps


Custom SLA


Unlimited Data Retention


Additional Features

  • Incident management
    Service portal
    Knowledge base
  • Service catalog
    Change management
  • Advanced automations
    Contract management
    License compliance
    Scheduled reports

On Call Scheduling


Single Sign On


Unlimited API Requests


Custom Actions


Priorities


Custom Permissions


Live Call Routing


Teams


Support

Email


Phone


Chat


Dedicated Customer Success Manager




Video

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