Freshservice

Freshservice by Freshservice
Price: Free - $99/month (billed yearly)

Modernize IT and other business functions with Freshservice's easy-to-use, simple-to-configure IT service desk solution in the cloud. Freshservice provides everything you need for IT support in a single, easy-to-use, intuitive platform.

Key features:

  • Freshservice's modern and intuitive UI requires minimal to no training, and is customizable to IT and non-IT needs.
  • Automate tasks and provide support for issues raised via email, self-service portal, phone, chat, or in person.
  • Turn your service desk into a highly engaging and fun experience for your agents.
  • Maintain records of contracts, hardware, software, and other assets, including all details from from acquisition to expiry.
  • Leverage the best rated mobile service desk app for iOS and Android and support your high impact employees who are on the road.
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Questions

Plan

Companies

  • Freshservice
  • Freshservice
  • Freshservice
  • Freshservice
  • Freshservice

Pricing

  • Free
  • $29/agent/month (billed yearly)
  • $49/agent/month (billed yearly)
  • $79/agent/month (billed yearly)
  • $99/agent/month (billed yearly)

Free Trial


Unlimited Notifications


Features

Mobile Apps


Custom SLA


Unlimited Data Retention


Additional Features

  • Self-service portal
    Knowledge base
    Asset management
    AD integration
  • Custom reports
    Custom domain mapping
    Time tracking
  • Scheduled reports
    Change management
    Problem management
    Release management
  • Service catalog
    Project management
    Advanced security
    Contract management
  • IP whitelisting

On Call Scheduling


Single Sign On


Unlimited API Requests


Custom Actions


Priorities


Custom Permissions


Live Call Routing


Teams


Support

Email


Phone


Chat


Dedicated Customer Success Manager




Video

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