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Freshservice by Freshservice
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Price: Free - $99/month (billed yearly)
Modernize IT and other business functions with Freshservice's easy-to-use, simple-to-configure IT service desk solution in the cloud. Freshservice provides everything you need for IT support in a single, easy-to-use, intuitive platform.
Key features:
- Freshservice's modern and intuitive UI requires minimal to no training, and is customizable to IT and non-IT needs.
- Automate tasks and provide support for issues raised via email, self-service portal, phone, chat, or in person.
- Turn your service desk into a highly engaging and fun experience for your agents.
- Maintain records of contracts, hardware, software, and other assets, including all details from from acquisition to expiry.
- Leverage the best rated mobile service desk app for iOS and Android and support your high impact employees who are on the road.
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Companies
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Pricing
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Free
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$29/agent/month (billed yearly)
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$49/agent/month (billed yearly)
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$79/agent/month (billed yearly)
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$99/agent/month (billed yearly)
Free Trial
Unlimited Notifications
Features
Mobile Apps
Custom SLA
Unlimited Data Retention
Additional Features
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Self-service portal
Knowledge base
Asset management
AD integration -
Custom reports
Custom domain mapping
Time tracking -
Scheduled reports
Change management
Problem management
Release management -
Service catalog
Project management
Advanced security
Contract management -
IP whitelisting
On Call Scheduling
Single Sign On
Unlimited API Requests
Custom Actions
Priorities
Custom Permissions
Live Call Routing
Teams
Support
Phone
Chat
Dedicated Customer Success Manager
Video
