ManageEngine SupportCenter Plus

ManageEngine SupportCenter Plus by ManageEngine
Price: On Request

SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience.

Key features:

  • Email, Phone, Portal, Social Media and the list keeps growing every day. Get one view of customer interaction irrespective of the communication mode they chose.
  • Automates the process of creating, organizing, tracking requests into a seamless process.
  • Lets each division of your organization define their product or service specific configuration and work as independent units.
  • Manage your customer information including the products/services purchased, contracts they are entitled to, their organizational hierarchy and so on.
  • Stop losing productivity on repetitive queries; Make first-call resolution a reality. Build your knowledge base easily, group solutions by topics to facilitate easier access.
  • Deploy a customizable self-service portal and allow your customers to submit tickets, track them, search the knowledge base and run reports.
  • Manage multiple service contracts and related support plans to service your customers on time and bill accordingly.
  • Track the time spent for all customers at one place. Use filters to drill down the time entries.
  • Get to know every information of your help desk through intuitive & real time Reports & Dashboards.

 

Show more
Questions
The best customer support tools for startups on a budget!

Customer Support Service entails assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of the product. Supplying services to producing cost effective and correct use of a product

Customer Support Tools
What CRM tools integrate with Zendesk?

CRM Software is used by marketing and sales teams to keep track of interested third parties details and follow up with them periodically. They help provide insight on the sales cycle.Zendesks go-to CRM tool is Salesforce, which

Customer Support Tools Zendesk
Browse All >>

Plan

Companies

  • ManageEngine
  • ManageEngine
  • ManageEngine

Pricing

  • On Request
  • On Request
  • On Request

Free Trial


Features

Assignment Rules


Supported Channels

  • Email
    Phone
    Chat
    Social Media
  • Email
    Phone
    Chat
    Social Media
  • Email
    Phone
    Chat
    Social Media

Self Service Support


Multibrand Support


Portal Customization


Integrations


Additional Features

  • Request Tracking
    Knowledge Base
    SLA Management
    Help Desk Reports
    Account & Contact Management
    Tasks & Events
  • Help Desk Management
    Customer Portal
    Contract Management
    Product Catalog
    Active Directory Integration
    Dashboards
    Survey
  • Help Desk Management
    Customer Portal
    Contract Management
    Product Catalog
    Active Directory Integration
    Dashboards
    Survey
    API

Collision Prevention


Pre Defined Macros


Prioritise Conversations


Multi Language


Custom Branding


Custom SSL


SLA Management


Custom Roles and Permissions


Support

Email


Phone


Chat




Video

Top ManageEngine SupportCenter Plus Comparisons & Alternatives

Top Comparisons


Top Alternatives


© analyzo.com