Exotel

Exotel by Exotel
Price: From INR 9999/6 months

Exotel is the building block that helps you customise customer communication over calls and SMS. Give your customers a seamless experience every time they call you. No more wasting time on IVR prompts that are not helpful. Have a personalised IVR prompt that greets your customers and route their calls to the relevant team. Get your customers to choose who they’d like to speak to with “Press 1 for sales, 2 for support” etc. Upload a recording or get a message recorded by a professional voice over artist. You can even record a message using your mobile phone. Customise the IVR menu according to your business needs. No need to wait for IT assistance or a 3rd party to make changes.

Call monitoring allows you to make better business decisions, train your agents right as well as resolve customer disputes. With Exotel, all your calls, both incoming and outgoing, are recorded and will be available on your dashboard. Customer conversations are a wealth of information. They provide insights that you can use to improve your product or service and your customer operations. Call recordings are available in just a few minutes in your inbox. Give your agents the opportunity to learn with real call recordings. No need to create dummy scenarios when they can understand from the best agents on how to handle customers. Listen to every agent’s recording to understand and evaluate their performance. Use call recordings to resolve customer complaints. While is it natural for misunderstandings to occur, having the conversation recorded is the best way to address these issues.

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Questions
What are the call charges for Exotel?

Exotel charges 40 paise for local incoming calls, 80 paise for local outgoing calls, 75 paise for STD incoming calls and Rs. 1.15 for STD outgoing calls in India.

Virtual Phone System providers in India Exotel
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Plan

Companies

  • Exotel
  • Exotel
  • Exotel
  • Exotel

Pricing

  • INR 9999/6 months
  • INR 19999/year
  • INR 49499/year
  • On Request

Free Trial


Number of Free Minutes

  • INR 5000 balance
  • INR 9500 balance
  • INR 39000 balance
  • Custom

Number of Users Agents

  • 3
  • 6
  • Unlimited
  • Custom

Basic Features

Blacklisting


Welcome Greeting


Click to Call


Time Based Routing


Advanced Call Forwarding


Call Tracking


Calling Queues


Advanced Features

Multi Language Message


Custom On Hold Music


Multi Level IVR


Location Based Routing


In Call Transfer


Role Based Access


Custom Sender ID


Additional Features

Conversation Notes


Real Time Analytics


Call Logs


Call Recording


Custom Reports


International Calling


Toll Free Number

  • Add-On
  • Add-On
  • Add-On
  • Add-On

CRM Integration


API Integration


Suppport

Email


Phone


Chat




Video

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