Exotel is the building block that helps you customise customer communication over calls and SMS. Give your customers a seamless experience every time they call you. No more wasting time on IVR prompts that are not helpful. Have a personalised IVR prompt that greets your customers and route their calls to the relevant team. Get your customers to choose who they’d like to speak to with “Press 1 for sales, 2 for support” etc. Upload a recording or get a message recorded by a professional voice over artist. You can even record a message using your mobile phone. Customise the IVR menu according to your business needs. No need to wait for IT assistance or a 3rd party to make changes.
Call monitoring allows you to make better business decisions, train your agents right as well as resolve customer disputes. With Exotel, all your calls, both incoming and outgoing, are recorded and will be available on your dashboard. Customer conversations are a wealth of information. They provide insights that you can use to improve your product or service and your customer operations. Call recordings are available in just a few minutes in your inbox. Give your agents the opportunity to learn with real call recordings. No need to create dummy scenarios when they can understand from the best agents on how to handle customers. Listen to every agent’s recording to understand and evaluate their performance. Use call recordings to resolve customer complaints. While is it natural for misunderstandings to occur, having the conversation recorded is the best way to address these issues.