Customer interactions have become highly complex today. To keep up, organizations need to talk to customers across multiple touchpoints proactively. With CloudCherry, map these complex customer journeys, capture data at every touchpoint, and understand customer expectations at a granular level to deliver delight.
Today’s complex customer journey has multiple digital and physical interactions. To ensure that you engage with customers at every point along the mapped customer journey, what you need is to be omni-channel. CloudCherry gives you an industry-leading 17 channels to listen to customers. So, whether it’s online, at any of your locations, or during delivery, you're leaving no interaction untouched.
Every moment you lose is potentially a customer (or many) lost to your competition. Time and ease of getting to great data is what matters today. CloudCherry is all about real-time. From getting started, to setting up questionnaires, discovering insights, scaling to multiple geographies, integrating with other business tools – it all happens now.
Great Customer Experience is a collaborative effort. Approach it in silos and all you get is disconnected data sets with no possible way to make sense of it. CloudCherry is about data from everywhere, for everyone. CloudCherry's API integrations with popular Systems of Record and business tools are delightfully seamless. And getting a 360-degree view of your customers has never been easier.
CloudCherry enables your organization to collect customer feedback at every single touchpoint along the customer journey. It allows you to run surveys across 17 different physical and digital customer touchpoints toFeedback Software CloudCherry
NPS or Net Promoter Score is a measure of customer happiness.It begins with asking your customers simple questions like "How likely are you to recommend this product to a friend or colleague?", and logging their responses.UsersFeedback Software
These days companies are overwhelmed with feedback - from support tickets to social channels to survey response. Without a systematic approach to aggregating and analyzing feedback in one place, Customer Insights teamsFeedback Software Wootric
Yes you can automate the feedback process. We have Workflows, something that most NPS competitors don't have. With a Professional or Custom plan you are able to automate these Workflows which you can set up to get more reviews onFeedback Software Ask Nicely
Yes, we do allow users to provide anonymous feedback. It is a feature we can turn on for an account and there are clients who use this internally for employee feedback as well.Feedback Software Ask Nicely