Ozonetel

Ozonetel by Ozonetel
Price: On Request

CloudAgent is a Call Center Software Solutions by Ozonetel that functions as an Inbound and Outbound Call Center. CloudAgent shifts your entire Contact Center and its functions into a single browser for you to monitor, track and make critical decisions. Equipped with all contact center functionalities and business intelligence, CloudAgent ensures that you provide world class experience to your customers. Engage with your customers through multiple channels such as voice, email, chat, SMS, and social media.

  • Integrate Contact Center with a CRM or ticketing system. Get detailed caller information even before your executive initiate conversation. Using CTI screen popup, customer information can be displayed to the executive's screen to create a personalized call experience. Executive can initiate the call just by click on a button on CRM.
  • Dialer helps to improve outbound calling efficiency, executives don't have to spend time on dialing and they can dedicate more time on customer calling. Ozonetel provide three types of dialers preview, progressive and predictive, businesses can choose the dialer that fits their needs.
  • Multichannel contact centers allows organizations to provide better customer service through any medium, including: voice, chat, text-SMS and social media. The convergence of all channels onto a single platform,which can be centrally managed and administered provide seamless communication ,enhances customer satisfaction and boost revenues.
  • Detailed reports Call center operates in a stressful and demanding environment where you have to mange thousands of calls and chat each hour while maintaining high customer service. The detailed call center reports help to track the contact center performance through the metrics and KPIs. Ozonetel provides 74 types of reports and live analytics.
Show more
Questions
What are the call charges for Exotel?

Exotel charges 40 paise for local incoming calls, 80 paise for local outgoing calls, 75 paise for STD incoming calls and Rs. 1.15 for STD outgoing calls in India.

Virtual Phone System providers in India Exotel
Browse All >>

Plan

Companies

  • Ozonetel

Pricing

  • On Request

Free Trial


Number of Free Minutes


Number of Users Agents


Basic Features

Blacklisting


Welcome Greeting


Click to Call


Time Based Routing


Advanced Call Forwarding


Call Tracking


Calling Queues


Advanced Features

Multi Language Message


Custom On Hold Music


Multi Level IVR


Location Based Routing


In Call Transfer


Role Based Access


Custom Sender ID


Additional Features

Conversation Notes


Real Time Analytics


Call Logs


Call Recording


Custom Reports


International Calling


Toll Free Number


CRM Integration


API Integration


Suppport

Email


Phone


Chat




Video

Top Ozonetel Comparisons & Alternatives

Top Comparisons


Top Alternatives


© analyzo.com