Ozonetel by Ozonetel
Price: On Request

CloudAgent is a Call Center Software Solutions by Ozonetel that functions as an Inbound and Outbound Call Center. CloudAgent shifts your entire Contact Center and its functions into a single browser for you to monitor, track and make critical decisions. Equipped with all contact center functionalities and business intelligence, CloudAgent ensures that you provide world class experience to your customers. Engage with your customers through multiple channels such as voice, email, chat, SMS, and social media.

  • Integrate Contact Center with a CRM or ticketing system. Get detailed caller information even before your executive initiate conversation. Using CTI screen popup, customer information can be displayed to the executive's screen to create a personalized call experience. Executive can initiate the call just by click on a button on CRM.
  • Dialer helps to improve outbound calling efficiency, executives don't have to spend time on dialing and they can dedicate more time on customer calling. Ozonetel provide three types of dialers preview, progressive and predictive, businesses can choose the dialer that fits their needs.
  • Multichannel contact centers allows organizations to provide better customer service through any medium, including: voice, chat, text-SMS and social media. The convergence of all channels onto a single platform,which can be centrally managed and administered provide seamless communication ,enhances customer satisfaction and boost revenues.
  • Detailed reports Call center operates in a stressful and demanding environment where you have to mange thousands of calls and chat each hour while maintaining high customer service. The detailed call center reports help to track the contact center performance through the metrics and KPIs. Ozonetel provides 74 types of reports and live analytics.
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What are the call charges for Exotel?

Exotel charges 40 paise for local incoming calls, 80 paise for local outgoing calls, 75 paise for STD incoming calls and Rs. 1.15 for STD outgoing calls in India.

Virtual Phone System providers in India Exotel
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  • Ozonetel


  • On Request

Free Trial

Number of Free Minutes

Number of Users Agents

Basic Features


Welcome Greeting

Click to Call

Time Based Routing

Advanced Call Forwarding

Call Tracking

Calling Queues

Advanced Features

Multi Language Message

Custom On Hold Music

Multi Level IVR

Location Based Routing

In Call Transfer

Role Based Access

Custom Sender ID

Additional Features

Conversation Notes

Real Time Analytics

Call Logs

Call Recording

Custom Reports

International Calling

Toll Free Number

CRM Integration

API Integration






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