Businesses are becoming more customer-centric out of necessity. Today’s market leaders succeed by placing a premium on customer delight and retention. Now, with a modern approach to customer feedback, you too can make stellar customer experience your competitive edge.
Wootric offers a full-featured, rigorous solution for improving CX and aligning everyone around boosting customer happiness. Wootric utilizes single question micro-surveys that quantify your CX with established metrics like Net Promoter Score, CSAT and Customer Effort Score, and invites your customer to explain their score in their own words. It takes an intelligent approach to reach out to your customers at the right time, in the right channel with the right question.
CloudCherry enables your organization to collect customer feedback at every single touchpoint along the customer journey. It allows you to run surveys across 17 different physical and digital customer touchpoints toFeedback Software CloudCherry
NPS or Net Promoter Score is a measure of customer happiness.It begins with asking your customers simple questions like "How likely are you to recommend this product to a friend or colleague?", and logging their responses.UsersFeedback Software
These days companies are overwhelmed with feedback - from support tickets to social channels to survey response. Without a systematic approach to aggregating and analyzing feedback in one place, Customer Insights teamsFeedback Software Wootric
Yes you can automate the feedback process. We have Workflows, something that most NPS competitors don't have. With a Professional or Custom plan you are able to automate these Workflows which you can set up to get more reviews onFeedback Software Ask Nicely
Yes, we do allow users to provide anonymous feedback. It is a feature we can turn on for an account and there are clients who use this internally for employee feedback as well.Feedback Software Ask Nicely