Medallia turns customer feedback into great companies. It captures feedback everywhere your customers are, connects it to everything else you know about them, and deliver insights and action in real-time. This allows your employees to make smarter, more informed daily decisions so you can deliver better business results.
Make feedback part of your customer experience by engaging at the right time, in the right channel. Collect feedback via branded in-app surveys, email, web sites, 2-way SMS, connected devices, social reviews, and more. Target your requests strategically across the customer journey using our smart sampling and quarantine rules to manage frequency of contact.
Measure the performance of key journeys and touchpoints to pinpoint what’s working, and what’s not. Slice and dice feedback by tying it to everything else you know about the experience using CRM data, point-of-sale details, clickstream data, product SKUs, contact center metrics, and more. Benchmark team-level performance using social ratings or internal comparisons based on the metrics of your choice, like Net Promoter Score (NPS), customer satisfaction, or customer effort.
Mine quantitative data and text commentary to make sense out of what customers say and do. Prioritize the most valuable opportunities using correlation and regression analysis to identify key drivers and predict improvement potential. Apply native text analytics and machine learning engine to find insights hidden in text across 40+ languages.
Empower teams up and down your organization to make decisions with timely and relevant customer data. Reports and notifications are tailored by department and role to address the information needs and decision making cadence of each team, from daily huddles to quarterly goal setting and planning. Medallia makes it personal by syncing with your HR systems so that every employee sees feedback that’s directly relevant to their work.
Take systematic action based on what you’ve learned. Use native apps for iOS and Android to connect 24/7 with individual customers, follow up on their concerns or suggestions, and promote the best ideas. Innovate faster by discovering emerging themes through Medallia’s Text Analytics and testing new ideas (products, services, or processes) using Ask Now and continuous feedback.
CloudCherry enables your organization to collect customer feedback at every single touchpoint along the customer journey. It allows you to run surveys across 17 different physical and digital customer touchpoints toFeedback Software CloudCherry
NPS or Net Promoter Score is a measure of customer happiness.It begins with asking your customers simple questions like "How likely are you to recommend this product to a friend or colleague?", and logging their responses.UsersFeedback Software
These days companies are overwhelmed with feedback - from support tickets to social channels to survey response. Without a systematic approach to aggregating and analyzing feedback in one place, Customer Insights teamsFeedback Software Wootric
Yes you can automate the feedback process. We have Workflows, something that most NPS competitors don't have. With a Professional or Custom plan you are able to automate these Workflows which you can set up to get more reviews onFeedback Software Ask Nicely
Yes, we do allow users to provide anonymous feedback. It is a feature we can turn on for an account and there are clients who use this internally for employee feedback as well.Feedback Software Ask Nicely