Help Scout

Help Scout by Help Scout
Price: From $15/user/month

Help Scout makes every customer interaction a personalized one.

Create multiple mailboxes for each shared email address so you can work seamlessly across departments, or manage several products/brands from a single account. Help Scout’s collaboration features keep everyone on the same page. Keeping it personal doesn’t mean doing everything by hand. Get repeatable tasks out of the way with workflows: a simple automation system based on if/then logic. Measure team performance, spot trends to prevent issues, and monitor customer happiness - all without opening an Excel spreadsheet. Every customer has an auto-populated, editable profile including their entire history with your company. It can even sync with your CRM. 

Give your customers a voice. It’s the closest you can get to knowing your customer’s true feelings. Loop multiple teammates into customer Conversations without assigning to them. Duplicate replies are a thing of the past with traffic cop, the ultimate in collision detection. Help Scout has 50+ Integrations you can plug directly into your existing workflow. Extend your help desk’s presence, and empower your team to collaborate anytime, anywhere. Help Scout for iPhone and Android keeps your finger (literally) on the pulse of customer support, and the conversation going with your customers.

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Questions
What is TeamSupport and how can it help your business?

TeamSupport is help desk software built for B2B (business to business) support. It helps improve efficiency, reduce support costs and increase customer satisfaction through collaboration, ticket automation, and visual support tools that help clarify and streamline communication.

Help Desk Software TeamSupport
Who are the target customers of TeamSupport and why should they use it?

TeamSupport's target customers are software and technology companies who provide external customer support to businesses (B2B). The software is designed for B2B support and includes unique functionality designed for that space,

Help Desk Software TeamSupport
Which are the best Helpdesk software for a startup?

Help desk software facilitates the smooth delivery of customer service at various stages from the front desk, which answers FAQs or common issues, to supervisory and management levels until a complex problem is resolved. During

Help Desk Software
Are there any free helpdesk software?

There are a number of services which have free plans with restricted features. If you run a small firm and have less number of customers coming to your website, you can opt for any free plans offered by Freshdesk, Zoho, and

Help Desk Software
Which helpdesk tool has the best ticket management system?

Freshdesk in my opinion seems to have the best ticket management system. More customer conversations die unanswered in a support representatives mailbox than in all other places combined. Email is a great place to pass across

Help Desk Software
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Plan

Companies

  • Help Scout
  • Help Scout
  • Help Scout

Pricing

  • $15/user/month
  • $25/user/month
  • $40/user/month

Free Trial


Agent Licenses

  • 10
  • Unlimited
  • Unlimited

Ticket Management

Private Notes


Collision Detection


Canned Responses


Tags


Time Tracking


Feedback Management


Contact Groups


Merge Tickets


Split Tickets


Additional Features

Reporting


Multi Language Support


Remove Branding


Security

Single Sign On


IP Whitelisting


SSL Encryption


Roles Permissions


Communication Channels

Email


Twitter


Facebook


Chat


Support

Phone




Video

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