Help Scout makes every customer interaction a personalized one.
Create multiple mailboxes for each shared email address so you can work seamlessly across departments, or manage several products/brands from a single account. Help Scout’s collaboration features keep everyone on the same page. Keeping it personal doesn’t mean doing everything by hand. Get repeatable tasks out of the way with workflows: a simple automation system based on if/then logic. Measure team performance, spot trends to prevent issues, and monitor customer happiness - all without opening an Excel spreadsheet. Every customer has an auto-populated, editable profile including their entire history with your company. It can even sync with your CRM.
Give your customers a voice. It’s the closest you can get to knowing your customer’s true feelings. Loop multiple teammates into customer Conversations without assigning to them. Duplicate replies are a thing of the past with traffic cop, the ultimate in collision detection. Help Scout has 50+ Integrations you can plug directly into your existing workflow. Extend your help desk’s presence, and empower your team to collaborate anytime, anywhere. Help Scout for iPhone and Android keeps your finger (literally) on the pulse of customer support, and the conversation going with your customers.
TeamSupport is help desk software built for B2B (business to business) support. It helps improve efficiency, reduce support costs and increase customer satisfaction through collaboration, ticket automation, and visual support tools that help clarify and streamline communication.Help Desk Software TeamSupport
TeamSupport's target customers are software and technology companies who provide external customer support to businesses (B2B). The software is designed for B2B support and includes unique functionality designed for that space,Help Desk Software TeamSupport
Help desk software facilitates the smooth delivery of customer service at various stages from the front desk, which answers FAQs or common issues, to supervisory and management levels until a complex problem is resolved. DuringHelp Desk Software
There are a number of services which have free plans with restricted features. If you run a small firm and have less number of customers coming to your website, you can opt for any free plans offered by Freshdesk, Zoho, andHelp Desk Software
Freshdesk in my opinion seems to have the best ticket management system. More customer conversations die unanswered in a support representatives mailbox than in all other places combined. Email is a great place to pass acrossHelp Desk Software