TeamSupport is a customer support program that helps teams work well together by eliminating miscommunications, improving customer communication, and addressing client issues. In this system, customer requests coming in through multiple channels are assigned a ticket, ensuring that no customer issue slips through. Its Ticket Automation allows your support staff to flag messages by type or word. The Water Cooler feature provides a private place for your customer support staff to collaborate and discuss issues. It allows your agents to embed a screencast directly into a ticket, provides them with mobile agent tools and has a Customer Distress Index or CDI that calculates when a customer may be getting frustrated, so that support teams can foresee potential issues. Its customer database can be synced with CRM systems like Salesforce, Highrise and Zoho along with integrations like Email, Live Chat and Facebook.
TeamSupport is help desk software built for B2B (business to business) support. It helps improve efficiency, reduce support costs and increase customer satisfaction through collaboration, ticket automation, and visual support tools that help clarify and streamline communication.Help Desk Software TeamSupport
TeamSupport's target customers are software and technology companies who provide external customer support to businesses (B2B). The software is designed for B2B support and includes unique functionality designed for that space,Help Desk Software TeamSupport
Help desk software facilitates the smooth delivery of customer service at various stages from the front desk, which answers FAQs or common issues, to supervisory and management levels until a complex problem is resolved. DuringHelp Desk Software
There are a number of services which have free plans with restricted features. If you run a small firm and have less number of customers coming to your website, you can opt for any free plans offered by Freshdesk, Zoho, andHelp Desk Software
Freshdesk in my opinion seems to have the best ticket management system. More customer conversations die unanswered in a support representatives mailbox than in all other places combined. Email is a great place to pass acrossHelp Desk Software