Don't interrupt your users’ experience and make them quit your app to talk to you through emails or Twitter. With Instabug, everything is done directly from within your app with minimal effort for your users providing a much better experience compared to the old email composer. You can also add buttons to the messages that you send to your users, all from within the support chat. You can use this to send them the download link of your latest app version or a link to your app store page to post a review.
Create rules to automate your workflow. So you can set a minimum version that you support and auto reply to other users with a download link for the latest version. Or you can automatically ask your users for app store reviews whenever you close a ticket.
Apptentive hasn't revealed their pricing on their website. However after going through few third-party sources, it was found that Apptentive is priced at about $299 for an unlimited number of transactions. It also offers a free plan that allows up to 10000 active users per month.In-App User Feedback Tools Apptentive