Sprout Social gives you powerful tools to personally connect with customers, solve issues and create brand advocates. Whether it’s an issue to resolve or a chance to surprise and delight a customer, quickly find, join and respond to the conversations that matter most. Contextual information around conversations helps teams deliver exceptional customer support and build lasting customer relationships.Team tools make it easy for account, social and support teams to work together to reach customers. Provide cross-channel support with all your social messages in one place—Twitter mentions, DMs, Instagram and Facebook comments, private messages and more.
Currently Zendesk Message is included under all Zendesk Chat plans. However starting from 1st November 2017, it will only be limited to the Enterprise plan which starts from $59/agent/month.
Social Media Customer Service Tools Zendesk