With Lithium, engage your customers when and where they need you. You can reduce costs by creating a better customer support experience—thereby increasing customer satisfaction. Increase customer satisfaction and NPS by delivering exceptional customer service through peer-to-peer support, self-service and social care. Reduce customer support costs and increase call deflection with measurable efficiency gains by empowering your social customer care team to engage with customers at scale. Leverage customer data to understand the full customer journey so that you can provide a better experience for increased customer lifetime value.