Zendesk offers a new customer messaging software that helps companies engage customers on their favorite messaging apps, like Facebook and Twitter. Communicate with customers in a personal and intuitive way—on their favorite messaging apps. Zendesk is designed to help scale support on popular messaging apps—and it’s the next step in the evolution of customer support. Using Zendesk, businesses can blend human agents with bots to increase efficiency—and add that human touch. Businesses start a conversation by pushing customized messages about order confirmations, shipping updates, and more.