GoToAssist

GoToAssist by GoToAssist
Price: $69/technician/month

Simple to deploy and simple to use, GoToAssist Service Desk makes it easy to implement ITIL best practices. Quickly log, track and route issues. You can also assign tasks on each record with due dates for your technicians. See how people, machines and locations are related so you can quickly determine what affects what for simple impact assessment. Identify underlying issues so you know where to focus your efforts. Document problems, monitor their status and find solutions. Get staff to share their insights with co-workers and customers in self-help articles that provide a clear and common understanding of your services. Plan changes and tests to keep development on budget without compromising quality. Get greater control over everything that's going on. Keep tabs on your two most important assets — customers and staff. Store everyone's contact details and give your team a customer-centric view of incidents.

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Questions
How much does Cherwell cost?

Although Cherwell hasn't revealed their pricing on their website, after going through some third party sources, Cherwell's pricing is estimated to start from $189 per month.

IT Service Management Tools Cherwell
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Plan

Companies

  • GoToAssist

Pricing

  • $69/technician/month

Free Trial


Key Features

Incident Management


Ticket Management


Knowledge Management


Change Management


Release Management


Problem Management


Contract Management


Satisfaction Surveys


Time Tracking


Extra Features

Automation


Portal Customization


Custom Roles


API Access


Support

Email


Phone


Chat




Video

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