Simple to deploy and simple to use, GoToAssist Service Desk makes it easy to implement ITIL best practices. Quickly log, track and route issues. You can also assign tasks on each record with due dates for your technicians. See how people, machines and locations are related so you can quickly determine what affects what for simple impact assessment. Identify underlying issues so you know where to focus your efforts. Document problems, monitor their status and find solutions. Get staff to share their insights with co-workers and customers in self-help articles that provide a clear and common understanding of your services. Plan changes and tests to keep development on budget without compromising quality. Get greater control over everything that's going on. Keep tabs on your two most important assets — customers and staff. Store everyone's contact details and give your team a customer-centric view of incidents.