Freshservice is a cloud-based IT Help Desk and service management solution that's easy to set up and use, to transform employee experience across the organization. Automate tasks, provide support for issues raised via email, self-service portal, phone, chat, or in person. Offer information in the knowledge base and services in the catalog so employees can help themselves to their needs. Maintain records of contracts, hardware, software, and other assets, be notified of all its details from acquisition to expiry. Leverage its mobile service desk app for iOS and Android to provide support within teams, manage assets, or request for services.