BirdEye lets you monitor all your reviews from third party sites from one place—that’s Step 1. Use this rich information to engage directly with your customers and uncover sentiment trends that you can use to your advantage. Respond in real-time to customer complaints before they escalate, and see the big picture of your ratings and reviews with customized reports. One comprehensive dashboard displays all your customer feedback from 200+ sites in real-time. You can filter your review feed by rating, time period or by source to identify which areas and sites to focus on. BirdEye sends you new review alerts via email or SMS so you don’t miss a word.