OpinionLab

OpinionLab by OpinionLab
Price: On Request

OpinionLab provides real-time customer insights that empower you to make smarter and faster business decisions to improve your CX – which in turn will generate increased revenue and positively impact your bottom line.

Your customers are more demanding and less patient than they’ve ever been. They expect to be able to provide you feedback whenever, wherever and however they want and for you to listen and take action. OpinionLab’s VoC solution gives your customers a voice at all points of their interactions with you. The result: honest, timely and actionable feedback on the issues that matter most to the people who make or break your business.

Your customers expect you to respond to what they tell you quickly and effectively. Through a host of advanced analytic and data visualization tools, OpinionLab empowers you to identify key CX trends and issues – crucially in the right context – and respond in real-time. The result: an improved and more consistent customer experience.

Continuous improvement to the quality and consistency of your CX is crucial to building customer advocacy in a hypercompetitive market. OpinionLab powers long-term omnichannel improvements through benchmarks and data-driven recommendations. The result: fully optimized customer experience, improved sales, loyal customers and increased customer lifetime value.

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Questions
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Can I automate the feedback process with Ask Nicely?

Yes you can automate the feedback process. We have Workflows, something that most NPS competitors don't have. With a Professional or Custom plan you are able to automate these Workflows which you can set up to get more reviews on

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Does Ask Nicely allow users to send anonymous feedback?

Yes, we do allow users to provide anonymous feedback. It is a feature we can turn on for an account and there are clients who use this internally for employee feedback as well.

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