NebulaCX

NebulaCX by Kampyle

NebulaCX by Kampyle helps customers plan, implement and optimize their Voice of the Customer program. With NebulaCX, its new and innovative platform, engaging with customers and acting on their feedback has never been easier. See how easily you can tune in to your customer’s voice, gain insights on their experience and act to improve customer satisfaction and business results.

NebulaCX's Form Builder is intuitive and easy to use, enabling every marketer and customer experience expert to create beautiful, branded feedback forms in minutes. Simply drag-and-drop question types and components such as NPS and CSAT, edit texts, colors and images, and you are good to go. With real-time User Profiling and Segmentation, NebulaCX helps you engage in the right conversation with the right customer at the optimal point in time so they are most likely to respond and share their feedback.

Invite your customers to communicate with you at the exact time and format which is relevant to their journey, touch points and actions. Choose between buttons on pages and invitations that show up following specific events, or send emails after meaningful engagements. Improve your responsiveness and time-to-resolution by automatically routing incoming feedback, in real time, to the relevant stakeholders in your organization. Manage feedback on the go with the NebulaCX mobile app. View incoming feedback, filter inbox, manage items, forward to team members and more. Respond anywhere, anytime.

Faster, more powerful dashboards, backed up with extensive reports, will help you identify your strengths and weaknesses, and share your insights with your team and management to act for optimization. Easily gauge your customer experience performance in real-time, identifying where your program is succeeding and where additional investment is needed. Discover how well your customer feedback program is working, your feedback trends and ratings, and what devices your customers are using in a snap. NebulaCX provides robust and seamless integration with your company’s own software and with 3rd party solutions such as analytics, CRM, ecommerce platforms and more. Supercharge your data and gain true insights.

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Questions
Does CloudCherry support multiple channels for collecting feedback

CloudCherry enables your organization to collect customer feedback at every single touchpoint along the customer journey. It allows you to run surveys across 17 different physical and digital customer touchpoints to understand customer expectations and identify channel-specific pain... Show more

Feedback Software CloudCherry
What is NPS

NPS or Net Promoter Score is a measure of customer happiness.It begins with asking your customers simple questions like "How likely are you to recommend this product to a friend or colleague?", and logging their responses.Users are then classified into 3 groups based on their answers: a). Promoters... Show more

Feedback Software
What is Wootric CXInsight

These days companies are overwhelmed with feedback - from support tickets to social channels to survey response. Without a systematic approach to aggregating and analyzing feedback in one place, Customer Insights teams struggle to provide a unified Voice of Customer perspective that can guide... Show more

Feedback Software Wootric
Can I automate the feedback process with Ask Nicely?

Yes you can automate the feedback process. We have Workflows, something that most NPS competitors don't have. With a Professional or Custom plan you are able to automate these Workflows which you can set up to get more reviews on Yelp/Google, follow up on blank or no comments, or asking for... Show more

Feedback Software Ask Nicely
Does Ask Nicely allow users to send anonymous feedback?

Yes, we do allow users to provide anonymous feedback. It is a feature we can turn on for an account and there are clients who use this internally for employee feedback as well.

Feedback Software Ask Nicely
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