Kayako is a software development company, which develops both cloud-based customer service platform and on-premise help desk & customer support software. Its core features include Automated Password Reset, Billing and Invoicing, Change Management, Customer Survey, Email Integration, Incident/Problem/Request Management, Multi-Site Support, Remote Control Access, Reporting, Rules/Workflows and Scheduling and Self Service Portal. Kayako's SLAs helps your team on meeting both response time and resolution time targets. It features a dedicated live chat desktop app "Kayako Desktop" that is built for tech support operators who manage multiple chats and incoming calls at a time. It has mobile apps for Android, Blackberry 10, iOS and Windows. It has integrations made available to its download-only customers, including Salesforce, Freshbooks, Basecamp, Drupal, and MailChimp.
Customer Support Service entails assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of the product. Supplying services to producing cost effective and correct use of a productCustomer Support Tools
CRM Software is used by marketing and sales teams to keep track of interested third parties details and follow up with them periodically. They help provide insight on the sales cycle.Zendesks go-to CRM tool is Salesforce, whichCustomer Support Tools Zendesk