Kayako

Kayako by Kayako
Price: From $15/agent/month

Kayako is a software development company, which develops both cloud-based customer service platform and on-premise help desk & customer support software. Its core features include Automated Password Reset, Billing and Invoicing, Change Management, Customer Survey, Email Integration, Incident/Problem/Request Management, Multi-Site Support, Remote Control Access, Reporting, Rules/Workflows and Scheduling and Self Service Portal. Kayako's SLAs helps your team on meeting both response time and resolution time targets. It features a dedicated live chat desktop app "Kayako Desktop" that is built for tech support operators who manage multiple chats and incoming calls at a time. It has mobile apps for Android, Blackberry 10, iOS and Windows. It has integrations made available to its download-only customers, including Salesforce, Freshbooks, Basecamp, Drupal, and MailChimp.

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Questions
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Plan

Companies

  • Kayako
  • Kayako
  • Kayako

Pricing

  • $15/agent/month
  • $30/agent/month
  • $60/agent/month

Free Trial


Features

Assignment Rules


Supported Channels

  • Email
    Chat
    Social Media
  • Email
    Chat
    Social Media
  • Email
    Chat
    Social Media

Self Service Support


Multibrand Support


Portal Customization


Integrations

  • Zapier
    Webhooks
    Slack
    and many more
  • Zapier
    Webhooks
    Slack
    and many more
  • Zapier
    Webhooks
    Slack
    Salesforce
    and many more

Additional Features


Collision Prevention


Pre Defined Macros


Prioritise Conversations


Multi Language


Custom Branding


Custom SSL


SLA Management


Custom Roles and Permissions


Support

Email


Phone


Chat




Video

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