UserVoice is a SaaS company creating customer engagement tools. The system employs gamification and customer thanking techniques to motivate support teams to provide high quality service. Its features include an Inspector tool that lets you know exactly who you're talking with, Instant Answers provides with an automated self-service of common question and embedding a UserVoice widget, or mobile SDK, into your app. The analytics package gives a high-level overview of how agents are performing, tickets that might be slipping through the cracks, and which instant answers are most helpful to customers. UserVoice allows companies to customize and brand their own mobile or web app, or build a standalone, client portal. It has a multi-lingual and multi country (170 countries) support along with its native mobile apps for Android and iOS.
Customer Support Service entails assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of the product. Supplying services to producing cost effective and correct use of a productCustomer Support Tools
CRM Software is used by marketing and sales teams to keep track of interested third parties details and follow up with them periodically. They help provide insight on the sales cycle.Zendesks go-to CRM tool is Salesforce, whichCustomer Support Tools Zendesk