Help customers help themselves by building a knowledge base – a self service experience that improves customer satisfaction and reduces support requests. Zendesk knowledge base software is simple to customize and use – as an internal knowledge base, IT knowledge base, or a customer facing resource. Customers and agents can serve themselves with the right information at the right time. Drafts save if you’re in the middle of a work in progress, and rich formatting ensures that articles are easy to read. If you’re building an internal knowledge base, content can quickly be restricted to certain groups.
The importance of context-sensitive help in knowledge base management has been constantly increasing. During the last several years, it’s become a popular means of providing the quality client service due to its simplicity andKnowledge Base Software ProProfs Knowledge Base Software