Zendesk

Zendesk by Zendesk
Price: Free - Custom

Help customers help themselves by building a knowledge base – a self service experience that improves customer satisfaction and reduces support requests. Zendesk knowledge base software is simple to customize and use – as an internal knowledge base, IT knowledge base, or a customer facing resource. Customers and agents can serve themselves with the right information at the right time. Drafts save if you’re in the middle of a work in progress, and rich formatting ensures that articles are easy to read. If you’re building an internal knowledge base, content can quickly be restricted to certain groups.

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Questions
How Can you Use Context-Sensitive Help in Your Knowledge Base?

The importance of context-sensitive help in knowledge base management has been constantly increasing. During the last several years, it’s become a popular means of providing the quality client service due to its simplicity and

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Plans

Companies

  • Zendesk
  • Zendesk
  • Zendesk
  • Zendesk
  • Zendesk

Pricing

  • Free
  • $15/agent/month
  • $29/agent/month
  • $199/agent/month (billed annually)
  • From $50/month (automated replies to customers using knowledge base content)

Free Trial


Pages

  • Unlimited
  • Unlimited
  • Unlimited
  • Unlimited
  • Unlimited

Searches

  • Unlimited
  • Unlimited
  • Unlimited
  • Unlimited
  • Unlimited

Users

  • Unlimited
  • Unlimited
  • Unlimited
  • Unlimited
  • Unlimited

Features

Themes


White Labeling


Customize HTML CSS


Languages


Internal Knowledge Base


Analytics


Other Features

Notifications


Import Pages


Export Pages


Feedback


Roles


Support

Email


Phone


Live Chat


Twenty Four Seven Support




Video

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