Easily create online FAQ, self service or internal knowledge base with ProProfs. Reduce customer support tickets and manage employee knowledge with an easy-to-use tool. Create a secure, online resource center where employees can easily find and share information. Create online documentation with videos & images, and offer searchable and mobile friendly documents. Define roles and permissions for your team members to control who can access what in your knowledge base. Support agents and employees can also find instant answers by searching the internal knowledge base for any questions about company best practices, policies and more.
The importance of context-sensitive help in knowledge base management has been constantly increasing. During the last several years, it’s become a popular means of providing the quality client service due to its simplicity andKnowledge Base Software ProProfs Knowledge Base Software