Desk

Desk by Salesforce
Price: From $25/user/month (billed yearly)

Desk.com, previously known as Assistly, is a cloud-based helpdesk system for interacting with customers and solving customer issues provided by Salesforce. Its features include Multi-channel capabilities for handling customer requests through portal/knowledgebase, chat, email, Twitter and callback. Case management feature includes case filters & business rules, escalation, collaboration, labels and custom fields. Additional features include satisfaction scores, business insights and performance monitoring for analytics support, multi-brand support to manage multiple brands with separate help centers for each of your product lines. It has integrations of over 45 applications ranging agent efficiency to social media support tools. It provides with efficient self-service sites, knowledgebase and premium Salesforce integration. It also provides with mobile apps for iOS and Android along with templates to create mobile-optimized support center.

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Questions
The best customer support tools for startups on a budget!

Customer Support Service entails assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of the product. Supplying services to producing cost effective and correct use of a product

Customer Support Tools
What CRM tools integrate with Zendesk?

CRM Software is used by marketing and sales teams to keep track of interested third parties details and follow up with them periodically. They help provide insight on the sales cycle.Zendesks go-to CRM tool is Salesforce, which

Customer Support Tools Zendesk
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Plan

Companies

  • Salesforce
  • Salesforce
  • Salesforce

Pricing

  • $25/user/month (billed yearly)
  • $75/user/month (billed yearly)
  • $150/user/month (billed yearly)

Free Trial


Features

Assignment Rules


Supported Channels

  • Email
    Phone
    Social Media
  • Email
    Phone
    Social Media
  • Email
    Phone
    Social Media

Self Service Support


Multibrand Support


Portal Customization


Integrations


Additional Features


Collision Prevention


Pre Defined Macros


Prioritise Conversations


Multi Language


Custom Branding


Custom SSL


SLA Management


Custom Roles and Permissions


Support

Email


Phone


Chat




Video

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