Desk.com, previously known as Assistly, is a cloud-based helpdesk system for interacting with customers and solving customer issues provided by Salesforce. Its features include Multi-channel capabilities for handling customer requests through portal/knowledgebase, chat, email, Twitter and callback. Case management feature includes case filters & business rules, escalation, collaboration, labels and custom fields. Additional features include satisfaction scores, business insights and performance monitoring for analytics support, multi-brand support to manage multiple brands with separate help centers for each of your product lines. It has integrations of over 45 applications ranging agent efficiency to social media support tools. It provides with efficient self-service sites, knowledgebase and premium Salesforce integration. It also provides with mobile apps for iOS and Android along with templates to create mobile-optimized support center.
Customer Support Service entails assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of the product. Supplying services to producing cost effective and correct use of a productCustomer Support Tools
CRM Software is used by marketing and sales teams to keep track of interested third parties details and follow up with them periodically. They help provide insight on the sales cycle.Zendesks go-to CRM tool is Salesforce, whichCustomer Support Tools Zendesk