Freshdesk

Freshdesk by Freshworks
Price: Free - $99/agent/month

Freshdesk Inc. is a cloud-based software provider with its flagship customer support software that brings together multiple communication channels like email, phone, and social networks, and makes it easier for businesses to communicate with customers. The application’s monitoring of social networks Facebook and Twitter for keywords allows businesses to gauge public perception of their brand and track industry trends. Freshdesk has integrated game elements like quests and trophies in a bid to increase motivation among support agents. Its Dispatcher automatically routes tickets to the appropriate support agents, while Supervisor continuously scans open tickets and then escalates them to managers if they are not addressed within defined Service Level Agreements. Freshdesk has integrated their application with 30+ third party service providers like SugarCRM, Salesforce, Dropbox and more. It also has native apps for iOS and Android.

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Questions
The best customer support tools for startups on a budget!

Customer Support Service entails assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of the product. Supplying services to producing cost effective and correct use of a product

Customer Support Tools
What CRM tools integrate with Zendesk?

CRM Software is used by marketing and sales teams to keep track of interested third parties details and follow up with them periodically. They help provide insight on the sales cycle.Zendesks go-to CRM tool is Salesforce, which

Customer Support Tools Zendesk
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Plan

Companies

  • Freshworks
  • Freshworks
  • Freshworks
  • Freshworks
  • Freshworks

Pricing

  • Free
  • $25/agent/month
  • $44/agent/month
  • $99/agent/month
  • $99/agent/month

Free Trial


Features

Assignment Rules


Supported Channels

  • Email
    Social Media
  • Email
    Social Media
  • Email
    Social Media
    Chat
  • Email
    Social Media
    Chat
  • Email
    Social Media
    Chat

Self Service Support


Multibrand Support


Portal Customization


Integrations


Additional Features

  • Split tickets
    Time tracking
    Customer satisfaction surveys
    Filtered search
    and many more features
  • Split tickets
    Time tracking
    Customer satisfaction surveys
    Filtered search
    and many more features
  • Split tickets
    Time tracking
    Customer satisfaction surveys
    Filtered search
    and many more features
  • Split tickets
    Time tracking
    Customer satisfaction surveys
    Filtered search
    Skill based ticket assignment
    IP whitelisting
    and many more features

Collision Prevention


Pre Defined Macros


Prioritise Conversations


Multi Language


Custom Branding


Custom SSL


SLA Management


Custom Roles and Permissions


Support

Email


Phone


Chat




Video

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