Freshdesk Inc. is a cloud-based software provider with its flagship customer support software that brings together multiple communication channels like email, phone, and social networks, and makes it easier for businesses to communicate with customers. The application’s monitoring of social networks Facebook and Twitter for keywords allows businesses to gauge public perception of their brand and track industry trends. Freshdesk has integrated game elements like quests and trophies in a bid to increase motivation among support agents. Its Dispatcher automatically routes tickets to the appropriate support agents, while Supervisor continuously scans open tickets and then escalates them to managers if they are not addressed within defined Service Level Agreements. Freshdesk has integrated their application with 30+ third party service providers like SugarCRM, Salesforce, Dropbox and more. It also has native apps for iOS and Android.
Customer Support Service entails assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of the product. Supplying services to producing cost effective and correct use of a productCustomer Support Tools
CRM Software is used by marketing and sales teams to keep track of interested third parties details and follow up with them periodically. They help provide insight on the sales cycle.Zendesks go-to CRM tool is Salesforce, whichCustomer Support Tools Zendesk