Zendesk, Inc. is a software development company which provides a cloud-based customer service platform that includes ticketing, self-service options, and customer support features. It streamlines your support with timesaving tools like ticket views, triggers, and automations. Its Help Center allows you to build a knowledge base, community, and customer portal. Zendesk provides you with various options for branding and customization of your support. Its tools like NetPromoter Score survey provide you with better customer engagement features. Zendesk’s Benchmark feature allows you to measure your organization’s performance against others. It has mobile apps for iPhone, iPad, Blackberry and Android along with integrations of various business applications like Salesforce and Google Analytics.
Customer Support Service entails assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of the product. Supplying services to producing cost effective and correct use of a productCustomer Support Tools
CRM Software is used by marketing and sales teams to keep track of interested third parties details and follow up with them periodically. They help provide insight on the sales cycle.Zendesks go-to CRM tool is Salesforce, whichCustomer Support Tools Zendesk