Drift is a messaging app that makes it easy to interact with your website visitors and customers in real-time, from anywhere. You can use Drift inside your website or app and easily chat with your customers in real-time. The Driftbot chatbot routes customers to the right support agent and responds with relevant Help Doc articles right in the chat conversation. It also includes surveys in your website and follow-up with targeted emails based on pages visited or chat conversations. Drift has integrations available with Slack, Hubspot, Drip, and WordPress. It is now available for iOS and its Android app is coming soon.
Drift is a great alternative to intercom even though it has come later in to the in-app support space. The costing for the feature sets i needed were cheaper on drift. Intercom can become cheaper if you start taking package dealsIn-App Support Tools Intercom