Kayako

Kayako by Kayako
Price: From $15/agent/month

Kayako offers three services: Case, Fusion and Engage. Case is focused on ticketing, Engage is Kayako’s live chat service and Fusion offers both.Kayako’s live chat software provides its users the ability to connect with their clients through either an Internet chat or VoIP. Chat hosts have the ability to take screenshots and share them with thier customers which can be very helpful when they are having specific technical issues. Since Kayako is an international company it can offer a wider range of support to those users whose business reach around the world. The initial setup is easy, as it involves only copying and pasting a short section of code onto your site.            

 

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Questions
Can I customize the chat window with Tidio Chat?

You can customize literally everything within the widget apart from the font. Colors, positioning, theme, and texts, even "Operator is typing" can be changed to what you want it to appear. 26 Supported languages  that

Live Chat Tools Tidio Chat
Does Tidio Chat allow users to rate chat experiences?

Absolutely! Tidio allows users to rate any chat they had with an operator. The operator can also send a question to the customer he is chatting with if they would like to rate their conversation which will pop up in the chat. All

Live Chat Tools Tidio Chat
Does ClickDesk allow users to rate chat experiences?

Yes, it allows rating of chat experiences. It also provides post chat survey to get the feedback about agent from customer.

Live Chat Tools Clickdesk
Can I customize the chat window with ClickDesk?

You can customize the chat window from your admin dashboard. You can change the theme, colors, position and avators. We also provide Custom CSS to fully customize the chat widget in our Enterprise plan.Thanks,

Live Chat Tools Clickdesk
Does Crisp allow users to rate chat experiences?

We offer to rate the conversation in chat transcripts customer's receive after the chat, they have 3 possible options- great, okay, poorly. This is available in Unlimited plan.

Live Chat Tools Crisp
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Plan

Companies

  • Kayako
  • Kayako
  • Kayako
  • Kayako

Pricing

  • $15/Agent/Month
  • $30/Agent/Month
  • $60/Agent/Month
  • From $100/agent/month

Free Trial

  • 30 days
  • 30 days
  • 30 days

Unlimited Chats


Chat Features

Number of Agents

  • 1
  • 15
  • 15
  • 15

Video Chat


Customize Looks


Simultaneous Chats


Translate Chats


Offline Chatbox


Transfer Files


Complete Visitor Information


Chat Transfer


Multi language Support


Premade Messages


Reporting

Daily Summary


Custom Stat Reports


Customer Satisfaction Report


Export Reports


Chat Transcript


Security

SSL/TSL Encryption


IP Restriction


CAPTCHA Verification


Third Party Intregration

Google analytics


Google translate


CRM Integrations

  • Salesforce
    Sugar
  • Salesforce
    Sugar
  • Salesforce
    Sugar
  • Salesforce
    Sugar

Netsuite


Open API


Support

Mobile/Web apps


Training


24X7 Support


Additional Features

Extra details

  • Real-time visitor monitoring
    Voice
    click-to-call and VoIP integration
    Chat + click to call website button generator
    Intelligent chat routing
  • Ticket macros (predefined responses)
    Full two-way email integration
    Advanced email rules and automatic routing
    Business hours and work schedules
    Ticket notes and time tracking
    Agent collision prevention
  • Ticket macros (predefined responses)
    Full two-way email integration
    Advanced email rules and automatic routing
    Business hours and work schedules
    Ticket notes and time tracking
    Agent collision prevention
  • Engage features + Case Features



Video

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