It helps discover user experience for the app with smart prompts. APertain In-App Support guides users to leave feedback when they are not satisfied. It is easy to setup and intuitive for users to take part. APertain includes User Behavior Driven Analytics and insight that is deep, actionable and drives user engagement and experience.
Drift is a great alternative to intercom even though it has come later in to the in-app support space. The costing for the feature sets i needed were cheaper on drift. Intercom can become cheaper if you start taking package dealsIn-App Support Tools Intercom