Helpshift

Helpshift by Helpshift
Price: From $95/user/month (billed annually)

Helpshift platform consists of a mobile-focused SaaS solution, which aims to provide embedded support desk for native apps, allowing developers to capture device info from their users so that they can troubleshoot problems quicker and more effectively.
Helpshift looks to eliminate problems before they get to a support email in a few ways: it allows users to easily search FAQs from their phones, rather than scroll through all of the answers and if that doesn’t work, users can send a note that will automatically attach their device details so that they don’t have to type them out. Then, they are directed to an in-chat text-message like session with a representative.

 

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Questions
Are there any good alternatives to Intercom?

Drift is a great alternative to intercom even though it has come later in to the in-app support space. The costing for the feature sets i needed were cheaper on drift. Intercom can become cheaper if you start taking package deals

In-App Support Tools Intercom
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Plan

Companies

  • Helpshift
  • Helpshift
  • Helpshift

Pricing

  • $95/user/month (billed annually)
  • $135/user/month (billed annually)
  • $160/user/month (billed annually)

Free Trial


General Features

Monthly Active Users

  • 500k
  • 1000k
  • 1000k

Team Members

  • 5
  • 10
  • 10

Technical Features

InApp Messaging


Account Management


Custom Integrations


Customized Reports


Photo Sharing


Predefined Responses


Push Notifications


Third Party CRM Integrations


Bulk Actions


Analytics


Email Ticketing


Visitor Details


Team Management


Support

FAQ


Knowledge Base


Custom Help Center


Email Support


Chat Support


Assist Onboarding


Priority Support


Multiple Platforms




Video

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