Collect all information, problems and requirements from your customers and let LiveAgent process it. Route it to the right support representatives at the right time. Handle and solve customer requests from one universal inbox. Chat is the fastest way to connect with your customers and reach potential clients in real time. Motivate your customer service reps with badges and rewards. Motivate employees, who directly work with customers. Provide support to customers even when offline. Adapt your helpdesk to your website's style and language. Measure customer satisfaction rate and watch how it increases. Analyze your help desk performance. Reward the right support representatives and motivate others.
TeamSupport is help desk software built for B2B (business to business) support. It helps improve efficiency, reduce support costs and increase customer satisfaction through collaboration, ticket automation, and visual support tools that help clarify and streamline communication.Help Desk Software TeamSupport
TeamSupport's target customers are software and technology companies who provide external customer support to businesses (B2B). The software is designed for B2B support and includes unique functionality designed for that space,Help Desk Software TeamSupport
Help desk software facilitates the smooth delivery of customer service at various stages from the front desk, which answers FAQs or common issues, to supervisory and management levels until a complex problem is resolved. DuringHelp Desk Software
There are a number of services which have free plans with restricted features. If you run a small firm and have less number of customers coming to your website, you can opt for any free plans offered by Freshdesk, Zoho, andHelp Desk Software
Freshdesk in my opinion seems to have the best ticket management system. More customer conversations die unanswered in a support representatives mailbox than in all other places combined. Email is a great place to pass acrossHelp Desk Software