Customer Support Service entails assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of the product. Supplying services to producing cost effective and correct use of a product which leads to satisfied customers and satisfied customers constitute the basis of every successful venture. These tools ensure attention and thus better care to your customers and help you gain perspective on the recent and upcoming trends. Here is the list of the top customer support software which would ensure better customer management for you.
1. Zendesk: Zendesk provides a cloud-based customer support service for a variety of business platforms offering a number of plans, starting at $2/Month and a free 30 days’ trial providing 3 users per account, a ticketing system, detailed reports, Social Media Integration, Data Import/Export, CRM Integrations like Salesforce, Shopify, SugarCRM, Highrise, API, Multi-Platform Support and Billing & Invoicing. It also offers SSL Encryption and Live Chat Functionality. However, the number of feature increase as you upgrade your plan, including a few features such Customizable Ticket Forms, Service Level Agreements, Multibrand Support and Customizable Reporting.
2. Freshdesk: Freshdesk is another cloud-based customer support service offering various plans for different sized ventures, also offering Free services that includes features like 3 users per account, Reporting, Analytics, Social Media Integration, Data Import/Export, Campaign Tracking, CRM Integrations like Highrise, Salesforce, SugarCRM, ZohoCRM, Vibe, Customer Self-Service, API and Service Level Agreements with Multi-Platform Support. As your upgrade, your plan, a few features such as Live Chat Functionality, SSL Encryption, Multibrand Support and Customizable Reporting are made available to you.
3. Desk: Desk is a cloud-based helpdesk system providing plans for every type of business venture starting at $3/Month providing 3 users account, Customizable Reporting, Social Media Integration, CRM Integrations like Salesforce, Zapbook, Talkdesk, API, Customer Self-Service and Billing & Invoicing. It also provides Multi-Platform Support, Customizable Ticket Forms and SSL Encryption with this plan too. However, some more substantial features such as Live Chat Functionality, Multilanguage, and Data Import/Export can only be availed at higher paid plans.
4. Uservoice: Uservoice is another customer support service provider providing services for various sized ventures starting at $20/Month and a Free 14 day trial with features like Reporting, Analytics, Data Import/Export, Satisfaction Surveys, CRM Integrations like Salesforce and SugarCRM, API, Multilanguage, Customizable Ticket Forms, Multi-Platform Support and SSL Encryption. Other feature like Single Sign On (allowing you to authenticate users) are only available at higher paid plans.