Be it recipes or a new product, a tutorial always makes things easier. Adding a tutorial or a walkthrough can prove very effective when it comes to customer satisfaction; first-time customers don’t feel frustrated or confused about your website/product. A sequence of balloons with tips is displayed on-screen and helps your user complete processes easily. This step-by-step guide on how to go about your website or product leads to a reduction in customer service cost and increased conversion rates. These are the dedicated services that offer you the ability to add tutorials on your website:
1. Walkme: Walkme is committed to removing doubt and barriers to user adoption. Its free plan is aimed at start-ups and provides 3 walk-throughs; 5 steps per walk-through and 300 assists (when a customer activates a tutorial, it is an assist) per month – all of which can be upgraded to unlimited once you choose the customizable paid plan. It does not require any changes or integrations to your site. Customizable look and an SSL support are available in the paid plan.