I run a small IT firm and looking for a free helpdesk software.
There are a number of services which have free plans with restricted features. If you run a small firm and have less number of customers coming to your website, you can opt for any free plans offered by Freshdesk, Zoho, and Groove. Freshdesk free plan provides you with 3 agents and other basic features including ticket management. Groove free plan also provides you with three agents, multi-channel support, ticket management, native integrations and canned responses.
If you’re looking to expand in near future and eventually serving a large amount of customers. You can also have a look at Spiceworks, which is a free windows-based application which can be downloaded to your local machine. It’s a free software with no catch. It offers quick installation, powerful report builder with easy export to excel and native integrations with active directory. Spiceworks is a pure IT helpdesk and ticket management tool that offers an unlimited ticket service system with no admin limit. It supports android, iPad, and iPhone devices as well.