Zendesk, Kayako, Desk, and Freshdesk are popular cloud-based helpdesk tools. These web-based help desk services are fully featured and regularly updated cloud applications that can be accessed from anywhere using any web browser. The main benefit of these web-based tools is that they allow you to manage and track all the help desk incidents in one place. Whether the incidents come through email, phone, social media or live chat, you can track the incidents and resolve easily. Your agents will be able to manage requests using a number of automated tools such as escalation management, business rule application, ticket management etc. The web-based help desk tools offer better maintenance, flexibility, and modernization.Cloud-based tools offer productive results as they minimize the difficulties of installing, maintaining and troubleshooting helpdesk software.