I have been using Zoho Invoice services. I run an e-commerce store and one of my customers has returned the item. I need to send another item to the same customer but there is a difference in the amount and I owe him the balance amount, can I send him the credit note?
Yes, you can send him the credit note. Credit Notes in Zoho Invoice represents money that is owed to the customer which can be tracked until it is paid off. The commonest scenario is when certain bought goods are returned and the money paid by the customer needs to be refunded. Another is when a customer has paid in advance, but the final settlement is much lower than the estimated sum, requiring return of a portion of the money previously paid. In short, money is owed to the customer. If the customer is a regular one, a user can track this debt and pay it off the next time the customer does business. A user just needs to raise a Credit Note and apply it to the next invoice sent to the customer.