Best Customer Support Tools

Customer support is a range of customer services to assist customers in making cost effective and correct use of a product. Satisfied customers are basis of every aspect of a company right from its direct revenues to its goodwill. Customer support softwares allow you to take better care of your customers, get a knowledge of upcoming trends and thus gaining an efficiency in maintaining a quality based service. Here are a few quick reviews about some best customer support softwares which will help you with better customer management.

 

Best Customer Support Tools

Zendesk
Price : $9 - 199 per month

Zendesk, Inc. is a software development company which provides a cloud-based customer service platform that includes ticketing, self-service options, and customer support features. Other features include Benchmarking tool and NetPromoter score.
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TeamSupport
Price : $50 - 65 per month

TeamSupport is a customer support program that helps teams work well together by eliminating miscommunications and improving customer communication. Features include Ticket Automation, Water Cooler tool and Customer Distress Index.
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Kayako
Price : $24/month - $109/month

Kayako develops both a cloud-based customer service platform and an on-premise help desk & customer support software. Its features include Email Integration, Multi-Site Support, Remote Control Access, Reporting and mobile apps for all varied platforms.

Uservoice
Price : $199 - Custom per month

UserVoice is provides customer engagement tools whose features include Inspector tool, UserVoice widget, Instant Answers tool and native mobile apps for IOS and Android.
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Desk
Price : $3/Month - $100/Month

Desk.com, previously known as Assistly, is a cloud-based helpdesk system provided by Salesforce. Features include multi-channel capabilities for handling customer requests through portal/knowledgebase, satisfaction scores and performance monitoring.
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Freshdesk
Price : Free - $79/Month

Freshdesk Inc. is a cloud-based software provider with a flagship customer support software bringing together multiple communication channels and social networks, improving customer communication. Other features include 30+ integrations and mobile apps for IOS and Android.
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