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Social Media Customer Service Tools integrate social media platforms with customer service, allowing you to answer customer requests for help and product information. It is cost effective for businesses and allows you to integrate additional functions into your existing platforms. Social Media Customer Service Tools collect and organize mentions on social media platforms and create tickets for support agents to best respond to mentions and provide proper service. Analyzo has listed the best Social Media Customer Service Tools that you can choose from based on your requirements.
Social Media Channels
Zendesk Message is a new customer messaging software that helps companies engage customers on their favorite messaging apps, like Facebook and Twitter. Communicate with customers in a personal and intuitive way—on their favorite messaging apps.
LiveAgent connects with your Facebook page and tracks all wall posts, comments and private messages so you can have your fans and haters under control 24/7. Everything is tracked and transformed into Tickets so your customer support Agents can react right when a complaint is created.
With Lithium, engage your customers when and where they need you. You can reduce costs by creating a better customer support experience—thereby increasing customer satisfaction. Increase customer satisfaction and NPS by delivering exceptional customer service through peer-to-peer support, self-service and more.
Sprout Social gives you powerful tools to personally connect with customers, solve issues and create brand advocates. Whether it’s an issue to resolve or a chance to surprise and delight a customer, quickly find, join and respond to the conversations that matter most.
With Happy Fox, handle all inbound requests in one ticketing system. HappyFox provides support for social media by converting private messages from your Facebook page into tickets within your help desk system.